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Crosscountry Tours Inc
3107 Norbrook Drive, Memphis, Tennessee 38116
About the Crosscountry Tours Inc
Crosscountry Tours Inc is a premier travel agency located at 3107 Norbrook Drive in Memphis, Tennessee. With a focus on providing exceptional customer service and unforgettable travel experiences, we specialize in organizing cross-country tours that cater to all types of travelers. Whether you're looking for a relaxing getaway or an adventurous journey, our team of experienced professionals is dedicated to helping you plan the perfect trip. Contact us today to start planning your next adventure with Crosscountry Tours Inc.
Photos of Crosscountry Tours Inc
3107 Norbrook Dr, Memphis, TN 38116, United States
Opening hours of Crosscountry Tours Inc
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Crosscountry Tours Inc
"I wish that I could leave ZERO stars. Do NOT waste your time with this company!!!! We originally booked with a tour company out of south Mississippi who then contracted out to CCT. We were promised top of the line busses...NOTHING about these were top of the line! Our trip was jammed packed from leaving until arriving at home. We were late EVERYWHERE that we went and they never were on time to pick us up at any of our stops. We even had to cut out a few things because we were so late some days. It got to be a joke when they did become late and at one of our tours we literally ran through the entire tour missing things that we would have normally gotten to see. Our tour guide at the end said, "I'm sorry I had to rush you through everything but y'all were late." We were also left in downtown DC standing on a street corner after a ball game for an hour and a half. It would have been better if it were just adults, but we had a group of 8th graders. The WORST part is that our air went out on our bus one night. The next day we drove in that thing making our stops AFTER we were promised if it wasn't fixed we would get a new one. TWO days went by and NO air and NO new bus. The temps each day got warmer and warmer (in the 90's) We had kids, parents, and teachers getting sick. We were promised MULTIPLE times that we would be getting a new bus.....NEVER happened. They finally on day 3 called in someone to look at it and promised that it was fixed. It wasn't two hours into our LONG trip home that it was out AGAIN!!!!! We had to cram 3 busses with over 200 people just to make it home. One of our drivers kept falling asleep behind the wheel. She almost slammed into another parked bus. Our other drivers were fantastic and this is in no way a reflection of them. In fact one bus driver went back and drove that hot bus home so that we could finish our trip in comfort. When we did our final driver swap the drivers drove us home for free...….they complained about CCT checks bouncing. STAY AWAY!!!!!!"
"This bus company is a NIGHTMARE. Please do not waste your money with them or put yourself in danger. Our school used this company for a student trip to Washington DC, a 17 hour bus ride from Memphis. They had promised us nice buses and cell phone plug-ins, etc. We paid a high price to have nice features. These buses were almost 30 years old and raggedy. We had 4 buses. One of the buses lost air conditioning on the second day of a 6 day trip. The company would not fix the air or replace the bus. The windows don’t open so there was no airflow and the buses got hot to the point our students were getting sick and getting nosebleeds. The company was unapologetic and refused to provide a replacement bus and did not care that they were endangering our students, parents, and teachers. Our drivers would be hours late to pick us up when they were supposed to and our students/parents had to wait on the sidewalk for long amounts of time. We drove 20 hours straight including overnight on the return trip home with no air on the bus. And the relief drivers that were supposed to meet the drivers to relieve them from the long overnight drive were hours late, resulting in overtired drivers and a life-threatening situation where one driver went to sleep and almost crashed the bus into the other bus of ours. Our teachers made the drivers pull over and stop so that no one would die. Stay away from this company! They are crooks and will take your money and put your group on a raggedy ancient bus and not help you when you start to have problems. Beware!"
"I can not say enough negative things about this company and their criminal negligence on a school trip to DC this week. The buses had over 800,000 engine hours on them and were in total disrepair on arrival. The air conditioning broke in the 90 degree heat and we were told multiple times it was fixed when it was not. If that were the worst part, I would still have a negative impression, but that was only the tip of the iceberg. The replacement drivers were hours late in leaving Memphis to meet our drivers who had been on the road for 16 hours, and as a result, one of the drivers who had been drinking numerous energy drinks nearly hit the stopped bus in front of her. At no point did this company try to make anything right, nor did they care about the safety of our kids and their parents and teachers. Avoid at all costs. I would rather walk to DC than step on their bus again."
"We are with the East Memphis Vikings Football & Cheer. We took a trip to Panama Fl. Our driver was Big Country. He was friendly and blended right in with the entire team. The bus was comfortable and we clean and spacious. We actually enjoyed out trip with Cross country and is looking forward to traveling with them again... thank you"
"Our youth was very excited about going to camp, doing their best to raise the money etc for this trip. I love supporting other black businesses and was looking forward with using this company for travel now and so on for our group trips. When we got on the bus some of the amenities we asked about was not on the bus which was okay not a major issue for us, whem we got on the bus the air was cool. The bus travel was not very nice from the beginning of this trip, I consider him an older gentleman stuck in his ways which is not always good for a company trying to build.... He kept cutting the air off saying it was broken it was extremely hot on the bus we have kids who take meds and have asthma etc who can not be hot who was getting sick, he told us the air wasn't working we called the company they said they checked the bus and so on. Same driver same bus came to pick us up again! Very rude and unpleasant to the women who are on the bus. We ask can he'll turn the air up because it was hott!! He said "it ain't my bus there's nothing I can do" and the air hits him first and he be cold,,, well sir if you the driver and know its cold then you need to wear clothes that will keep you from getting cold we don't deserve been hot because he was cold. The bus ride was horrible the movie player was not working no sound etc and so one at this point we will never use this company again nor tell others to us it because we have tried talking to someone and there was nothing done to assist us. We didn't ask for nothing but AIR!!!!!! and for some reason for this company it mus was too much to ask for I will not recommend this company to anyone else unless the get rid of this travel or teach him basic customer service skills! And make sure that everything is working and functioning properly on there bus oh he said its not his problem he just the bus travel. My black people if you want us to support our on please do better thank you!"
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