Michelle Nails & Spa

"They are kind and do good job."

"I am sorry to write this negative review but, it’s been 4 days since I had my pedicure here and I still need a pedicure. I was visiting my sister in Watsonville and was desperate for a pedicure and Googled the closest one that was open. It was 5:00pm. It is a large nail salon. Not super modern but adequate. Unfortunately, the nail technician that I had was highly unprofessional, skipped key steps in my pedicure, and had poor customer service skills. I selected the most expensive pedicure for $39, I was so relieved that they were open and could see me. Sadly, everything else was down hill from there. I would never return and cannot recommend this nail salon. Here’s my experience at Michelle’s: -1). Water was warm, almost cokd, not bath bomb or any added product to water-usually if you are getting the high end treatment- they add something. 2). She skipped cuticle treatment and barely used her tools. At first, I wanted to just watch and see if she’d circle back to it. She did not. I intervened and requested that she please do that procedure. 3). Terrible massage which comes with the more expensive treatment-15 minutes worth. She phoned it in. So unenthusiastic about doing it. After 5 mins or so, I asked her to change her method. She did and tried her best. But had an attitude and spoke out loud about. It was in Vietnamese and I speak English and Spanish- so I didn’t have a clue. 4). She skipped the clear, base polish. I reminded her that she did and she giggled and quickly started over to apply it. This was just a bad experience. I remained polite but irritated. I still gave her a $5 cash tip. She did not deserve it. I thought it was a waste of time and money. I would have complained to the management but, I really don’t think she would have cared. Needless to say, I told my sister about it and cautioned her about this salon. I wore my mask the entire time- as did the nail technicians in the salon. Leaving this review pains me but, after several days I just still feel ripped-off and wanted to alert others. Maybe it was on Off-day, maybe not..?"

"I was a bit hesitant based on reviews, I’m glad I looked past them. It was very nice and quiet. Even the employees speak to you in a soft voice that my poor hearing had to adjust to the calm environment. Go with time. They take their time in the best way! Even though I was there late and the shop closed while I was still there I did not feel rushed in the slightest. Helen took her time, she was sweet and listened to exactly what I wanted. I will definitely be going back."

"If I could give 0 stars I would. I’ve been her a few times, but NEVER again!! Always a bad experience with the workers with them being rude or not wanting to do a simple design (flower, or lines, etc.) this last time I got the owner Michelle, and oh boy, she is extremely rude. They make you feel uncomfortable since you can tell that they are talking bad about you. Then when it came for my picking a color she throw the nails onto the table and asked what color with an attitude. Not even a minute passed when she asked again in a mad voice. I feel like they do it rushed and not professional. It hasn’t even been a whole day and the gel on my acrylic nails is already chipping, which has never happened before. Never again. Always a bad experience."