Orchid Nail Lounge

"These are just a few pictures of my nails done by Kim! I love the service Orchid provides. I’ve never had issues. Kim has been my nail tech since day one and I’ve watched the other nail tech beside her, they’re all professional and high quality. Kim takes her time and ensures you’re happy with your set. I will never stop coming here! 100% recommend! I’m shook at the reviews as well because this place has been by far the best place I’ve gone in such a long time! I’ve been coming here for half a year now."

"My second experience at this salon isn’t something I’d wish on anyone. I personally feel like this salon is focused on getting their money rather than providing the service that their client wants. I will say before talking about my bad experience, I will talk about my good experience here. I’ve been here one time before and they did my French tips on my toes and my nails. It came out very nice and It lasted long. I had no issues. My second time going here, both my big toe nails had been broken so I asked for acrylic on both of them + my pinky toes. Plain white, really simple. A woman did them and they were what I wanted. Until we got to doing my nails..I wanted to try gel-x because they say it’s healthier for your nails than acrylic. When we began the process of doing my nails, I had mentioned how I wanted a thin French tip. I was indecisive on what shape I wanted, i’ll be honest about that (almond or square). Then she told me they only had almond so we went with that. She started and put a few of my nails on crooked and at that point, I just knew they weren’t going to turn out well. If my nail is crooked that means that she’s going to file more off the sides to make the french tip aligned in the middle. That also makes the mail unappealing to me because it’s too narrow. I mention how I don’t like how they’re turning out and she seems frustrated with me that I asked her to take it off. Mind you, we did not get far in the process, she was only working on my left hand. While she’s working she explained how I cannot have a thin French tip line because my nail will show through. I know that’s not true because if you put a base of an acrylic like a nude, then you won’t be able to see through my nail. Overall, it just became a very frustrating experience because I feel like white toes and french tips is a really simple ask. The owner came out to talk to me to try to resolve the issue and she still couldn’t give me the results I wanted. After the first woman, the owner tried to do my nails. My nails we’re basically dark pink and sheer with a big french tip, just not at all what I wanted. If you’re like me, it’s important that you like what you pay for. I was very respectful, I kept trying to explain more in depth of what I wanted and ask them questions to get the results I wanted. A few days later, my pinky toe popped off. I contacted the owner via text to get it resolved. She mentioned how I could come back to get it fixed for free but I do not live in Santa Clara so I just took the L on that and got it fixed elsewhere. A literal day later both my big toes chip and break off. Af this point i’m just annoyed because I paid almost $90 for a pedicure to only last me maybe 3 full days. When I contacted the owner again expressing how it’s ridiculous that it didn’t last and for a partial refund she blocked me from messaging her. I genuinely feel like they just didn’t care after I started vocalizing that what they were doing wasn’t what I wanted. I didn’t appreciate how I was treated here at all. I was solely trying to get work I liked. I wasn’t rude, I even offered to tip the nail tech for the work she has done on my fingernails anyway. I understand it’s a craft and it takes time. I was in no way trying to be difficult but like I said, I would like to pay for what I like. I left with just my toes done from this salon. I went across the street to Nail Perfection and they did my nails exactly how I wanted, no problem. I would highly recommend going there over this place, they’re super friendly and it’s a cute environment."

"I’ve been coming here since about 2019 now. I’ve had services with Louie, Sara and Kim. Sara is the only person I trust to do an amazing pedicure, every time. Kim also recently did mine and my moms pedicures, and she also did an amazing job and has such a welcoming and kind personality as well. Louie’s mom did my moms eyebrow waxing today and even she did a great job! We’re so thankful to have wonderful services every time and by people with good hearts. We will be forever customers. All of these ladies truly work hard and takes professionalism seriously."

"Got a gel pedicure and basic manicure done here. It was my first time at this place. I arrived 10 minutes before my appointment time, but there was nobody at the reception. I kept looking for help and couldn't catch anybody's attention for a while. After that I was directed to a lounging chair to soak my feet. This went on for a good 25 minutes! It was just plain water, not with fragrance salts or anything. My feet got cold and wrinkly, when finally someone came to get started on the pedicure. The service itself was good and the staff worked sincerely and knows her craft, but mostly there is no welcoming or pleasant vibe unless you actually know them. The tools used appeared dirty and the service personnel's nails did not look like they were neatly maintained. When you go in for that very service it doesn't give a good feeling. The white lights were also very harsh and no drink, etc. was offered. Overall it was hard to relax and unwind."