Methodist Le Bonheur Germantown Hospital

"This is one of the worst hospitals ever.I arrived at 9 am with chest pains, I checked in had lab and X-ray. I sat in the waiting room over 8 hrs and still hadn’t seen or spoke to a doctor. They had many of us with IV’s in our arm and taking our vitals sitting in the waiting room. I’ve never seen such unprofessional behavior and they have the nerve to charge us our hard earned money for this type of service. It’s unreal.."

"We arrived around 9 or 9:15 this morning . My family was told to draw some blood and that it would be 40 minutes. It has been over three hours waiting for a room and we have had visual of several patients coming in and leaving . We know you can't rush a hospital with everything going on But it already time spent before we even asked for an update and we are currently still waiting for a room since. We will be going elsewhere and Germantown needs to do a better job !"

"I witnessed a family member admitted to the ER, hooked up to tubes that left him immobile. He asked the nurses for a urinal bottle several times. Meanwhile, the nurse laughed with coworkers and never once came to bring one. The lack of compassion and bedside manner is horrendous!! Where are the compassionate nurses that actually care??"

"They prioritize WHITES here. My mother came in with severe chest pains, nausea, dizziness etc after being sent here from her primary care earlier today. Despite the waiting room being a mixture of black and white faces, 15hrs *and counting) later, only the black ones are left here while the white patients have all been comfortably admitted. They gave my mother a blanket, they haven't been back to check on her despite her being in tears from pain...and I'm utterly disgusted with the level of negligence. DO NOT COME HERE IF YOU ARE A PERSON OF COLOR...YOU WILL NOT BE TREATED THE SAME!!"

"My grandfather has been in the ER for well over 24 hours now and hasn’t received a pillow and was given cold food. He didn’t see a doctor for the first day and was told by nurses that they weren’t even allowed to tell him what was wrong with him after putting up a sign on his door warning of airborne pathogens; he’s had multiple visitors, so if this does end up being an infectious disease, Methodist did a terrible job of mitigating the spread of it."