west elm
4019 Hillsboro Pike, Nashville, Tennessee, United States
About the west elm
West Elm is a premier furniture and home goods store located at 4019 Hillsboro Pike in Nashville, Tennessee. Offering a wide selection of modern and stylish furniture, decor, and accessories, West Elm is the go-to destination for those looking to elevate their living spaces. With a focus on high-quality craftsmanship and contemporary design, this store provides customers with everything they need to create a beautiful and functional home. Whether you're in the market for a new sofa, dining table, or just some decorative accents, West Elm has you covered. Visit their Nashville location today to explore their curated collection of home furnishings and accessories.
Photos of west elm
4019 Hillsboro Pike, Nashville, TN 37215, United States
Opening hours of west elm
Monday:
10:00 - 19:00
Tuesday:
10:00 - 19:00
Wednesday:
10:00 - 19:00
Thursday:
10:00 - 19:00
Friday:
10:00 - 19:00
Saturday:
10:00 - 19:00
Sunday:
12:00 - 18:00
Reviews of west elm
"I am going to begin by saying this rating is for their customer service and delivery, not their product. I imagine their product is pretty good. We ordered the Addie couch, love seat, 2 swivels and a bed set in November 2023 in the Nashville store. We were initially given an estimate of Jan 7-Jan20th 2024 for the couch and March for the bed and were told that the 2 will arrive separately which we were fine with. We were told this date is for delivery to our home. I get an email in December that couch is going to be delayed to February 22 - March 7. I call them to cancel,they tell me that the order is processed and cannot be canceled as it is processed, I medd to wait till the original delivery date has passed i.e Jan 20th. I call them again on Jan 20th, they now tell me that the order has been shipped to the US and I can't cancel it anymore. I call them In February and they now tell me that both things, the bed and couches, have to arrive together and they are waiting on the bed to clear customs. They also tell me that the estimated delivery showing on the order is to their delivery hub and not my home. It'll be 1-3 weeks from that day to my home. This was berr mentioned to us before. I ask to speak to a supervisor, to which they kept insisting that I need a reason, I told them to see if I can expedite this delivery. After 5 or so attempts at trying to have them transfer me, they tell me a supervisor is reviewing this, and they have informed that nothing can be done. I asked to speak to them and I'm told that at West Elm, the supervisor doesn't come on the phone and only communicate by chat. I have now moved into my new home minimal furniture, family is arriving soon and we don't know how we are going to function. We paid for a premium product and so far we are stuck in no man's land and no help from West Elm. Truly appalling customer service."
"Ordered a set of pendant lights, out of which of the globes came chipped/defective. Was asked by customer service to exchange it at the store. The store rep said she could not do an exchange, but we could return and get a refund in an emerch card and could then reorder for the same amount. When trying to reorder, they now say the pieces are not in stock in store and charge an additional $30 as processing/shipping charges - though it was West Elm who shipped defective pieces, necessitating the exchange/return. Now we have an incomplete set of lights hanging in my kitchen and need to pay West Elm shipping, with the risk the next set of items they send will again be defective!"
"Terrible management and customer experience. Ordered a sectional with an estimated delivery date within 1 month of purchase. It took West Elm over two months to deliver, however, they only delivered 1/2 of the sectional. I was told that the second piece of the sectional was delivered to the distribution center but it had been mislabeled. Instead of quickly confirming with the distribution center and sending the second piece out within the next couple of business days, West Elm decided that they needed to re-order the second piece due to “lack of communication from the distribution center”. It’s been over a month and I am still waiting for the rest of the sectional… expect to have to wait a couple more months. I am confused how this is deemed and acceptable customer experience. Inaccurate delivery expectations are set up front, and you could end up with half a sectional in your living room for months on end. Personally- I am not putting myself through ordering from West Elm again."
"Update: West Elm sent me all new cushions and sent money to pay someone to treat the slates so they stop doing this. It took a lot of back and forth with customer service. After I posted this, I got a call from someone higher up and she was so helpful and apologized and sent me everything I asked for to make it right. Impressive! First review: No wonder West Elm doesn't have reviews on their website. We ordered 2 outdoor sofas and chairs from the Portside collection. After 1 year (note cushions were stored indoors from fall to late spring and we purchased their covers and used them during winter and rainy days, the cushions and frames look like this. Customer service has refused to help us in any way. For this price, and this level of care, this product should last longer than a year. Not worth the money!"
"Ordered kitchen, bathroom, and bedding from here. All delivered quickly, and with little to no issues. All beautiful and perfect for my rooms. When I ordered furniture on a July 14/15 I was expecting the same thing. When it came time to select a moving day, I was only offered every other Thursday. Because of my work, I travel on Thursdays, sometimes leaving on Wednesday for these trips. I emailed and called the company NUMEROUS times to ask for a different day and even provided different dates for them that I’ll be available, Including a Thursday (September 28th). It is now September 1st, almost 2 months since I ordered the furniture, and I still do not have any of my items. They are not working with me to get me my furniture and I spent almost $5000 on it. They had no problem, charging me for the furniture and taking my money, but are not attempting to get me at anytime soon. I just recently canceled my order and am waiting for my full refund. While the representative did apologize, I do not understand why they’re using a moving company that won’t work with its customers. Not sure if I’ll ever order from them again if this is how their customers are treated."
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