Verizon

"Long wait but the customer service was good"

"We'll be back.... but mostly because we have Verizon service..... but I'm not happy with my latest experience! I find it both interesting and a (quite a bit) disappointing that the "in-store" discount on a trade in is $300 LESS than what we could get on-line. Additionally, if I "traded up" in-store, I could have paid the total amount (no $xx.xx/month on the bill) - - but trading the phone on-line requires a monthly charge. I.just.dont.get.it. Period. WHY is that Verizon? It seems that there's no benefit to having (or going in to) a physical (brick and mortar) store anymore if there's that big of a discrepancy in the value of a trade-in. Are you trying to go completely on-line? Hmm?"

"We have had several bad experiences at this Verizon store but now this time and once before it was better. The manager, Jennifer helped us about six months ago and was very nice and helpful. She made sure my phone was working great before I left and explained things to me. This last time was pleasant too. Shemeka helped me and she was very nice and personable. I had some questions about my phone and she was very patient and helpful. This is the only real verizon store in the area so when we had bad experiences we didn't really want to go back here. Jennifer and Shameka made us feel better about going back here."

"Every time I have tried or needed to do something with my service it has always been an issue. Waited two hours to be seen by somebody and was told they would text me when it was my place in line, yet it didnt and they skipped me. TWO HOURS of sitting at this store for absolutely no reason and this type of stuff has happened on multiple occasions. You can’t do anything through the app because it is a rip off & they charge you for stuff you don’t want, need or sign up for."