Candlewood Suites Smyrna - Nashville, an IHG Hotel
930 Colonnade Drive, Smyrna, Tennessee, United States
About the Candlewood Suites Smyrna - Nashville, an IHG Hotel
Candlewood Suites Smyrna - Nashville, an IHG Hotel, is a comfortable and convenient lodging option located at 930 Colonnade Drive in Smyrna, Tennessee. This hotel offers spacious and well-equipped suites for guests looking for a home away from home during their travels. Amenities include a fully equipped kitchen, free WiFi, a fitness center, and a business center. The hotel is also pet-friendly, making it a great choice for travelers with furry companions. With its convenient location near Nashville, guests can easily explore the city's attractions while enjoying the comforts of a relaxing stay at Candlewood Suites.
Photos of Candlewood Suites Smyrna - Nashville, an IHG Hotel
930 Colonnade Dr, Smyrna, TN 37167, United States
Reviews of Candlewood Suites Smyrna - Nashville, an IHG Hotel
"upon checking in and reciving my key cards the clerk said the room should be good and let him know if anyone was already in there, luckily no one was. 2 days later i asked the front desk if i could check out early because i didnt want to drive all the way back here from Memphis, i was told that it wasnt possible and my stay was all paid for fo i would not recive a refund for the remaining nights, i was booked till the 14th, expressing my frustration with a 6 hour drive i walked out, i did not give my keys or receive a receipt and still had items in the room, because i was told i wouldnt get a refund. 11pm at night i return to being checked out of the hotel. luckly the only saving grace was the night attendant, she got me back into my room, the stuff i left was gone. next morning i go to the desk to ask why they would check me out to be berated by the staff for being "stoopid for driving 6 hours back here, and spending 1200 dollars for 2 nights.pound for pound the worst experience i have had"
"I checked in on 9/23 something after 4pm. We were assigned room 409 the room looked to be cleaned but had a wet moldy smell. So we turned on the Ac and we left to go get food come back and the smell is still very strong my daughter that’s 7 was asking why it smells so bad. Later that night I was sitting in the recliner and a roach comes crawling across the arm of the chair I get up and its two of them on the side of the chair. So I decided to call it a night. We go to bed at this point I’m checking for bedbugs couldn’t sleep comfortably the AC in the room didn’t cool the room off good so we were hot. After seeing the roaches I was paranoid there were more and was worried they would crawl into our stuff. In the middle of the night I get up to get something to drink and turn on the kitchen lights and roaches are running under the refrigerator. I go back to lay down and let my husband know there’s even more roaches. We tried to go back to sleep. I just couldn’t sleep knowing roaches are really bad in the room so we decided to just get up and check out at 4am. We stop by the desk and waited and finally a lady name Porsha comes from behind the desk she was asleep. we tell her our issue and she told us she would write a ticket and get us compensated and told us that she was very tired I guess wanting sympathy after being caught sleep on the job. I asked her when could we expect to hear something she told us sometime after 10am that day. We haven’t heard anything unfortunately. I really hate to leave bad reviews. Our trip was ruined being that we wasn’t comfortable in the room due to the smell and roaches and the AC. We checked out in fear we will bring bugs home with home with us if we stayed any longer. I keep calling and management hasn’t been much help. I would advise anyone to stay away from this property."
"Horrible experience. Stayed here in august and someone on their staff changed our reservation from a 2 Queen suite to a 1, which wouldn’t have been so bad if there wasn’t four of us staying. When we got there, they were completely booked and we were stuck with our changed reservation. The girl working the desk called several guests that were checking in that day to see if she could get us moved to a different room. Finally found a king suite and switched us over and told us there would be a pull out bed, as well. We get to the room and there’s only the bed and a recliner. Asked for a rolling cot but they were out of those, so my sister had to sleep in the recliner. On top of that, our bathroom door didn’t latch and we found a viagra on the nightstand that housekeeping missed. Just thankful I found it before my 16 month old did!!! Called the hotel twice to get a copy of our receipt so I could get a refund and no one ever sent it. Called customer service and they took my phone and e-mail but I’ve never heard anything back. I just want a refund! Absolutely ridiculous experience all the way around."
"Room was very clean and large. Enjoyed having a full sized refrigerator in room, also had a dishwasher and stove burners. Large workspace. Staff was friendly. Very close to nashville, but Smyrna had plenty to offer. Would highly recommend."
"Rooms are good. I got 2 queen suites. Kitchen included. They got a stove top, pots pans, glasses, cups, spoons and all the amenities. They have a dishwasher as well. Also laundry is free that's a big plus for me. Walking shower pretty decent bathroom. Office desk/ dining counter table set up. I am happy with the service."
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