Hyatt Place Nashville / Brentwood
202 Summit View Drive, Brentwood, Tennessee, United States
About the Hyatt Place Nashville / Brentwood
Hyatt Place Nashville / Brentwood is a modern and stylish lodging option located at 202 Summit View Drive in Brentwood, Tennessee, United States. This hotel offers comfortable and spacious rooms, a complimentary breakfast buffet, a 24/7 fitness center, and a seasonal outdoor pool. Guests can also enjoy on-site dining options and a convenient location near popular attractions in Nashville. Whether traveling for business or leisure, Hyatt Place Nashville / Brentwood provides a welcoming and convenient stay for all guests.
Photos of Hyatt Place Nashville / Brentwood
202 Summit View Dr, Brentwood, TN 37027, United States
Reviews of Hyatt Place Nashville / Brentwood
"It was just ok for a Hyatt. Seems like it should be ready for an update, seemed a little old. The breakfast included was horrible but none of those breakfast buffets seem to ever be good. A little hard to get in and out of as it sits up on a hill. Best part was leaving early in the morning so there was a beautiful sunrise. There were several good restaurants nearby to choose from and that was a plus. Would probably not stay there again unless updated."
"We stayed here in april, 2023 and I have held off for 6 mos writing this review but even now i am still so upset about my experience that i must write it. We booked a handicap accessible room with pull out sofa. There is major design issue in the room in that when the pull-out sofa is open to a bed it fully blocks access to the bathroom (you can not open the bathroom door). This makes this room both a FIRE HAZARD and non ADA COMPLIANT! When I went down to the desk to express my concern, a nice young man came up to the room with me and to see if we could position the couch in a different way, the room does not allow for it to be moved at all. He offered to try to help move us to another room however all other handicap accessible rooms are exactly the same. At this point someone else at the front desk, a young woman named SYDNEY interjected. SYDNEY took a very negative and belittling tone with me asking what I would like for them to do, they can't kick someone out of any other room, and they can't solve the design problem. I said, I understand the situation but I do think that I should be treated and talked to with more respect. Her next response was the most outrageous thing I've ever heard in the service industry, she said and I quote, "WOULD YOU LIKE FOR ME TO GET DOWN ON MY KNEES AND BOW FOR YOU?" At that point I simply asked to speak to a manager who was not present at the time. Over the next 3 days I left a few messages for the manager named TYLER. He never returned my messages and I called him several days after the trip was over to discuss the situation. Not once in that phone call did he apologize for the situation or the way i was treated. He did not say he would address the situating or that he would speak to Sydney, he simply offered me a few points for my inconvenience. I told him this was unacceptable because I was so disrespected and the room was so unacceptable. I took the conversation to corporate who was absolutely horrified by the situation and how I was treated. They brought this to the local management company that oversees this hotel and several others in the area. They reached out to me and we're very polite but never truly addressed the issues or my concerns, and I found their response to be forced and INSINCERE. I travel often and have not stayed at another Hyatt since this occurred. I am obviously still extremely upset and disappointed that this happened, and that management could not offer a better remedy or a sincere apology. SYDNEY was horrible to me and the Manager Tyler dropped the ball and made the situation worse. On top of all that, please DO NOT plan on staying here with a handicapped person if you need to use either the pull-out bed or the bathroom because you can't use both! I hope the ADA and fire department investigate this place."
"We didn't have a great experience. Rooms were not well stocked or free of ants. The door locks did work well.our plumbing had a not so great odor Breakfast was very low end ingredients and understaffed (out of stock and no plate tray pick up) the breakfast area seating was nice. More like a two star, but I can appreciate that labor shortages may play a role."
"The reason I stayed here is because my company changed my booking and I lost my original reservation. This was the only place near Nashville under $200 per night. The hotel has an atmosphere like the Hyatt corporation had quit investing in this location in the 80s. Wallpaper is peeling off the walls in the main lobby. Floor tiles in the elevator are cracked. The carpets throughout the hotel are grungy. The cleaning crew had quit the day of my arrival. I arrived after 5 pm and still had to wait an hour to get access to a room. The host was extremely overwhelmed, and I felt bad for him. In the morning, they don't start serving breakfast until 7. So if you plan to get an early start to your day, plan a trip to Starbucks as well. Also, all the "Premium" movies, like the original John Wick, cost $15.99 a piece to watch. The hotel should consider some low-price or free options to help keep their guests entertained."
"I heard a while ago that people put forth effort to leave reviews usually just if they had a bad experience. I've been trying to leave more positive reviews. I came here to leave one from mine and my husband's stay and saw the recent review regarding the hockey team coordinator. I was not in the lobby for the whole encounter, but for a good part of it. I had went down to inquire about an extra blanket when they were down there. Jesse had been very professional when we had checked in earlier and made us feel welcome. The group in the lobby was being very unprofessional, not listening to Jesse. And the "main" male guest was the one grossly misinterpreting what Mr. Jesse was trying to tell them. The man kept shouting "so you're saying..." and it would be nothing of the sort that the staff had said. Made up rubbish to probably get a free room. Degrading and entitled behavior. I was appalled at their behavior as guests as the hotel staff was only trying to calmly explain protocol. Due to their behavior and not wanting to add more stress to staff, I went back to my room instead of waiting. Their behavior was off putting. As someone who used to work in the service industry and deal with similar people, I feel compelled to speak up against it. The service my husband and I received was phenomenal. I initially came here to say that. The hotel maybe wasn't the nicest I've stayed in. It could benefit from some renovations. But overall it was clean and in a decent condition. Jesse took the time to answer our questions and made good conversation with my husband, who I know talks a lot during bad times. He went over the hotel menu and gave us some recommendations for nearby places. We ended up just going to waffle house across the street. Nothing fancy, but not bad for a late night meal. This was our first visit at this location. We don't go through this area much as my husband's business meetings are usually in a separate area. But should we find ourselves nearby again, we would love to book another stay. Thank you again Jesse for your patience and kindness."
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