Premier Radiology

"Front desk lady The student ultrasound tech made me cry. She made me cry because I have severe anxiety in medical places because of bad experiences I had and she was short with and wouldn’t talk to me about what she was looking at like other ultrasound techs have done before that help ease my anxiety. I even had a panic attack. I and the actual ultrasound tech couldn’t find my thyroid nodules that was found when I lived in Memphis so now I will probably have to redo it somewhere else. I’m am neurodivergent I have Turner’s syndrome. It makes me so sad I guess because I’m different makes people hate me. I don’t know what it is about me that makes people hate me. The Ultrasound Technician probably purposefully messed up my ultrasound because I didn’t want the student practicing on me and because I had a panic attack. It is evil to punish patients like that."

"This is not a respectable company. I had initially been given the opportunity to pay in front in full, but I chose to defer and pay later. Then my bill came three times higher than the initial bill. I sent it back and requested many times for it to be adjusted and then I was sent to collections. I recently had the same type of scan done at Vanderbilt and it was 1/3 of the cost. Don't trust these scumbags."

"We had an appointment with them in September 2023. They estimated that I needed to pay $207 after insurance. I paid it in full. I discovered on my own that insurance covered 100% of the bill. I called them about getting a refund. They said it would take 6 weeks for them to refund my money. It is now February of 2024 and I am still fighting them for my refund."

"Possibly the rudest, most unprofessional bunch in the business. Truly the opposite of caregivers. Avoid. Attempted to turn away a patient because 30 minutes before close because they no longer wanted to work for the day. Boo hoo, you bunch of babies. You’re not a bar trying to close at 1230 instead of 100 because it’s slow. Grow up. Their laziness is only surpassed by their hateful approach, which seems to be their mutant superpower. I would rather take the time to turn my microwave into an X -Ray machine then go here. I would literally rather cut my broken arm off then have them X Ray it. This place sucks."

"The actual service that I obtained here was great. The team was punctual, friendly, and accommodating. The problem has been with billing. When I went to check out, they pressured me to pay the entire balance for services rendered before even determining what my insurance, BCBSTNP, would pay. When I declined to do that, they backed down. Subsequently, all attempts to get an itemized bill were not accommodated over a three month period. When I finally received one, three months after the date of service, I attempted to set up a payment plan and they were unable to assist me with that, telling me that the entire balance just needed to be paid in three equal instalments, no options whatsoever. So then I attempted to log onto their online payment portal and was unable to. I tried to total of three different customer service representatives and no one was able to accommodate me. They did, however, threaten me will collections. I cannot recommend doing business with ANY branch of Premier Radiology, as I called three different locations in an attempt to resolve this satisfactorily and no one was able to help me. Please, go somewhere else for your imaging needs."