Country Inn & Suites by Radisson, Nashville Airport East, TN

"The hotel stay was super enjoyable for my guest and I traveling for Roller Derby. About an hour into my four hour travel time, I realized I forgot my wallet (I know, that’s stupid but things happen). I called the front desk, the employee was very kind and empathic to my situation as we worked through a plan of action for my check in later that night. When we arrived, there was another employee who was super kind and made this check in process seamless. These rooms were super spacious and grounds were well kept. I booked two nights in different rooms as we stayed an additional night that was scheduled at a later date. During a break from roller derby festivities, my guest and I went back to the hotel to try to check in after the appropriate check in time. There was a long line, we waited as long as we could but got back to the venue (no sweat, we knew we may run into this). During a game, (this employee who was checking people, we will call them J) left me a voicemail to ensure I still planned on checking in that night. I found this odd as I’d already paid for the hotel room. After a long day of roller derby, by 10pm we were back at the hotel ready to check in with J. J gave me an extremely hard time, they believed I had not paid for this room and only reserved it online. They were very aggressive with their mannerisms and dismissive. I hate to be a Karen, but asked them to call their manager because they were not understanding my situation at all, one in which I had explained several times. They made a comment, “I’d hate to wake her up” as they were placing the call. I feel as if J did not rely any details to their manager, rather what suited their narrative of the story. J was attempting to charge me twice for the same room, my phone service was not working so it was frustrating pulling up my online transactions. It wasn’t until I showed J my online banking, (which is super private information) that I no longer needed to pay for this room. J laughed this frustrating situation off by stating they have to investigate online bookings further if already paid. I understand that not every customer is right and situations are unique, it seemed as if J did not want to be helpful or even do the bear minimum by investigating."

"excellent value for money! American cities are spread out, so you will inevitably need a car at some point. Given this logic, it makes sense to prioritize a good hotel, even if it is “far away”. the service was attentive and friendly. Tea and coffee are available in the lobby. The hot water for tea had run out and the receptionist immediately went to get it to help me. The rooms are extremely spacious, with a huge anteroom. the ceiling is high, bringing an airy feeling. my room was equipped with a small kitchen and two televisions. room service was polite and helpful. A breakfast is served that goes beyond the usual American breakfast, with fruit, natural juice, freshly made waffles, eggs, sausage, yogurt and cereals. Free parking is a big advantage in Nashville, as downtown hotels charge up to 40 dollars for a night. An Uber to Broadway costs around 15 dollars. I will definitely be back!"

"I’ll start by saying Haley at the front desk is amazing and she’s the reason I’ll be back. I had been traveling all day and didn’t realize until I tried to check in that there was an issue with my booking through a website that will not be named. I travel frequently and she is without a doubt the most pleasant and cheerful desk manager that I’ve encountered in quite a while. She resolved my issue quickly through the hotel and as a result I will simply book directly with the hotel now for my stays in Nashville. THANK YOU VERY MUCH for making this stay amazing."

"Good customer service and friendly desk staff. Can definitely trll.its not an original Holiday Inn property. Bathrooms need a bit of a mod but the room and bathrooms were clean. Beds emwere comfortable and room temp was great. Free breakfast and the morning staff was helpful. Thanks"

"This property had a really good price for the area it is in. Just a few minutes from the airport and a few miles from Downtown Nashville. There are lots to do in the surrounding areas just a few miles away from restaurants and bars to some retail stores. The room was clean, and the beds were comfortable. The room is equipped with a mini fridge and microwave and cable TV. Complimentary breakfast came with my rate and a nice coffee station in the lo by. The orange juice tasted really good. Great stay!"