Home2 Suites by Hilton Nashville Franklin Cool Springs

"Really not impressed with this hotel. Pros: clean and newer amenities albeit very cheap. Breakfast was fine. Cons: staff, while friendly, was very disorganized. We waited over 20 min at a 5pm check in to have a room available. They said a lot of people checked out the same time so rooms weren’t ready yet, but then failed to communicate any timeline. We waited with three rambunctious little kids when we could have gone to dinner. Additionally we asked for a pack n play two times and it was never delivered to our room. Check out was not much better - no staff available at the front."

"Very nice and clean hotel with USB & plugs anywhere you need them. We had 2 rooms and both were perfect and comfortable. The highlight of this hotel is the staff. I'm a Hilton Diamond member and I was treated like I was at a Conrad or Waldorf Astoria. The staff exceeded my expectations. All were genuinely friendly & professional."

"I stayed at the Home 2 Suites in Franklin/Cool Springs Tennessee in April. Unfortunately my daughter accidentally left behind a Champs bag with a brand new pair of pants in our room. I immediately called and spoke with the front desk. I was relieved to hear a housekeeper had found my package and they would send it to me. Two weeks later, I hadn’t received them. I called and sent a few messages and the manager, Tiffany, emailed me and apologized for the delay, said she had my item and would personally send it back to me and even offered to send me a tracking number. I was relieved! Well…it’s been over a week and I still have not received my item and she will not return my calls or messages. This is basically THEFT. It’s just a pair of pants but very poor customer service, dishonest, and disappointing."

"This was my first stay at this type of hotel, and I was very impressed! It was the least expensive in the area, but everything was superb. The kitchenette absolutely blew me away! Real dishes, dishwasher, garbage disposal (!), a full sized refrigerator (!). Everything was clean and spotless. There’s a very nice indoor pool area and an outdoor patio area with a grill. The breakfast was okay. I was a little disappointed with the meat choices, but I’m picky. If you’re looking for a place to stay when you’re traveling for work, this would be my recommendation. We were only there one night for a basketball tournament, but I would choose them again when visiting in the area. One thing I thought was funny (and ingenious) was seeing the guy who was mopping the lobby using a leaf blower to dry the floor immediately."

"The property was in good shape. Most of the staff were good. Olivia at the front desk was like dealing the most hateful person you’ve met. Had multiple issues with housekeeping not cleaning the room as requested many times over the entire stay of over a month. If you ask for the room to be cleaned the night prior to the next day it didn’t happen then you go down and asked about the room being clean and then she was like oh do you have to do that before 9 AM but it was asked to be done the night prior then we just put on the system to tell them to clean the room every single day they still didn’t do it and then they came back with the same excuse. When we originally checked in, there’s no lampshade in the room on the lights then they change the rooms to another room. No lampshade overall, this day was OK it’s quiet good location, but the front desk girl Olivia will argue with you all day long it is a real smart attitude had to finally reach out to the actual property management company that runs that hotel to get any kind of resolution whatsoever, never heard from the local management whatsoever."