Holiday Inn Franklin - Cool Springs, an IHG Hotel
1738 Carothers Parkway, Brentwood, Tennessee, United States
About the Holiday Inn Franklin - Cool Springs, an IHG Hotel
Holiday Inn Franklin - Cool Springs, an IHG Hotel is a charming lodging option located in Brentwood, Tennessee. Situated at 1738 Carothers Parkway, this hotel offers comfortable accommodations and top-notch amenities for guests looking for a relaxing stay in the heart of Cool Springs. With spacious rooms, a fitness center, on-site dining options, and a convenient location near shopping and entertainment venues, Holiday Inn Franklin is the perfect choice for both business and leisure travelers. Enjoy a memorable stay at this welcoming hotel in the beautiful state of Tennessee.
Photos of Holiday Inn Franklin - Cool Springs, an IHG Hotel
1738 Carothers Pkwy, Brentwood, TN 37027, United States
Reviews of Holiday Inn Franklin - Cool Springs, an IHG Hotel
"Terrible customer service! Manager, Peter, did not follow through on promises.I forgot my purse in the hotel lobby and didn’t realize it until I returned home 6 hours away. Contacted the hotel and thankfully they had it. Peter said they would ship it to me if I’d provide a shipping label. I provided a label the following day, Friday, in email and included my contact information. Didn’t get shipped on Friday or Saturday. Called several times on Monday, leaving messages for him. He would not return my call or email. Finally reached him and he gave some lame excuses but promised to ship on Tuesday. I asked him to call me if had any problems. No call and it was not shipped. I tried calling Wednesday multiple times and hours, their phones would not connect. I sent him an email saying not to ship as I was going to come and pick it up. Finally he called me to confirm that they would keep it. He claimed the label wasn’t good. I drove over 6 hours in one direction in January through pouring rain and sleet and traffic to the hotel to pick it up since he would not ship it!! I had to borrow a credit card and cash since I had nothing to travel with. Thankfully it was there and everything was in my purse with nothing missing. Supposedly he wasn’t there, however someone who looked very much like him was in an office visible from the parking lot. Then I drove home another 6+ hours in dark and raining weather. I went to the post office and verified that nothing was wrong with the label. So disappointed in their lack of customer service. I doubt this was the first time someone left a valuable item and needed it returned. My husband is a diamond elite member and has stayed at this hotel every couple months for work. However, this will be his last stay. The rooms need updated carpets and furniture as they are stained."
"This hotel was clean. Staff were very pleasant. Located in a quite location. I was not pleased with the paid breakfast. Average to low tasting food and a Long wait for food to be replenished. I would stay again but AVOID the breakfast. We were also under the impression when we called to book our room the pool was operational. But upon arrival the was untrue. Pool was very dirty and not running."
"I actually liked this place UNTIL the day of checkout! Went to get breakfast and the first thing we are asked for is “where’s our coupon?” We didn’t have one. He says, didn’t I give you one? We say, “No.” Then he says that he will get us one. Never comes back to us, so did we get one? Who knows!! Went out to the car at just after 7 am. We get “Are you checking out?” We say “No!” We go out to have a smoke an hour or so later, same question; same answer. We are in our room and at about 0830 we get a knock on our door from housekeeping, I assume, and get asked, “Are you checking out now?” I say, “No! Checkout is at 11. I will checkout by 11.” We go downstairs to have a smoke again around 9:15, and again he asks me, “Are you checking out?” This time, I am irritated, and I tell him, “No! Would you like me to leave your hotel right now as I feel that you are pushing me to get the hell out of here!” He says, “No and apologies.” I asked him wouldn’t you feel uncomfortable and rushed if every time you walked through the lobby or were even in your room, you kept getting asked basically when are you leaving? He agreed. We shook hands. He was a nice kid! But, I felt totally rushed and pushed to get off their property and out of their hotel!! FYI…we checked out at 10:45! The beds are hard and the pillows are like rocks! Outside of that it’s a good location and it’s clean!"
"Updated and edited review ...(see breakfast part for those who replied). Rooms were very nice and comfortable. The location was convenient to Franklin and the south Nashville area. The breakfast required payment which is awkward considering it's no more than what you get at any other breakfast included hotel. After 15 years in food service, I can tell you plainly that the breakfast, from what I saw, was not above or better than any other continental. Eggs, breakfast potatoes, French toast, yogurt, fruit. I know exactly the items they order down to the product numbers. Just in the lobby, I heard people complain that there were no bowls, forks, meat, and other items on the buffet. That's while getting decaf in the lobby because they weren't keeping the real coffee filled up. Just advising people not to pay extra for the "buffet". That is all. Overall would stay here again, but I'm eating breakfast out."
"I personally would not stay here again. The whole hotel could be remodeled. The walls are all scratched up. Our shower had mold and didn’t work the second night. We did get a refund for that night and put in a new room but it was still inconvenient. Our new room had lots of stains on the floor and a refrigerator with a loud fan. The bed was clean and comfortable. Overall just too many inconveniences. The best part of the hotel was the location. The area was nice, plenty of restaurants within a few minutes driving. It wasn’t too far from downtown Nashville."
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