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Mt. Juliet Chrysler Dodge Jeep Ram
600 Pleasant Grove Road, Mt. Juliet, Tennessee, United States
About the Mt. Juliet Chrysler Dodge Jeep Ram
Mt. Juliet Chrysler Dodge Jeep Ram is a premier car dealership located at 600 Pleasant Grove Road in Mt. Juliet, Tennessee. As a one-stop shop for all your automotive needs, we offer a wide selection of new and pre-owned vehicles from top brands like Chrysler, Dodge, Jeep, and Ram. Our experienced finance team is dedicated to helping you find the best financing options to suit your budget. With a convenient location and a commitment to customer satisfaction, Mt. Juliet Chrysler Dodge Jeep Ram is your go-to destination for all things automotive.
Photos of Mt. Juliet Chrysler Dodge Jeep Ram
600 Pleasant Grove Rd, Mt. Juliet, TN 37122, United States
Opening hours of Mt. Juliet Chrysler Dodge Jeep Ram
Monday:
08:30 - 19:00
Tuesday:
08:30 - 19:00
Wednesday:
08:30 - 19:00
Thursday:
08:30 - 19:00
Friday:
08:30 - 19:00
Saturday:
08:30 - 19:00
Sunday:
Day off
Reviews of Mt. Juliet Chrysler Dodge Jeep Ram
"I'll never visit or recommend this dealership. 8 MONTHS = NO PART , NO ASSISTANCE, EXTREMELY POOR COMMUNICATION. The service department diagnosed an airbag problem that required a replacement part, covered by a manufacturer extended warranty. I took it to them the first week of June 2023. Told the part was on back-order, and they would call me. A month later, I called leaving messages for my service writer to get back to me. After several attempts, I'm told, "Still on back order, we'll call you." A month later, same thing...making me call several times, never returning calls, and when I did get a hold of them, I was always told,"we'll call you." In January of 2024, I told them I'm going to write the manufacturer and ask why the part is taking so long to get to the dealer. The service writer tells me to hold on before doing that, and he's checking on something. After several more days of not calling me, I'm finally told, "we had your part, but have lost it, and will have to order another part soon." A month later, nothing, no call, no message, not returning calls, etc. I called the service manager in late February of 2024, and I'm sent to voice-mail, where I explained all this to him. I asked them to tell me if they wanted me to go somewhere else and inquired why it has become very apparent that they did not want to work in good faith with me. NO RETURN CALL! Days later, an employee calls me and says, "Your part is here." I tell them there is no way I can trust them now and never will again. They are Unprofessional, Ignorant to customer service accountability, and apparent to me to be untruthful and deceitful. I do not want an apology as it would obviously not be sincere, as exampled by my 8 months of me pleading for my vehicle to be fixed. Any apology now would simply be for the dealer to save face on a public forum. Does this get you mad Mt. Juliet CDJR? It should, but it shouldn't be directed at me. Use that energy to figure out why I was regularly ignored, why your staff didn't return calls for weeks and months, or why the service manager never called. Find out why the part was never secured in a timely manner and how it was "lost." Focus on your service and product and don't make excuses."
"The guys here are awesome! I had the pleasure of working with Mr. Joshua Bagley. He went above and beyond to help me get into a new (to me) truck. Overall great experience, and a great truck too!"
"Bought a new β23 Gladiator Rubicon from Josh Rowland. It was a terrific buying experience. He was professional, courteous, and patient. Not the stereotypical, obnoxious salesperson."
"I took my truck in to have some minor service done, and this was a wonderful experience. It was my first time at this location, and I was a little concerned because I didn't have a great experience at another Dodge dealership in Nashville (read my other reviews if you're interested in that one). The appointment time was met, and the work was done correctly. Wonderful people were there to help answer any questions I had, and overall was a great experience."
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