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Gilroy Chrysler Dodge Jeep Ram
455 Automall Drive, Gilroy, California, United States
About the Gilroy Chrysler Dodge Jeep Ram
Gilroy Chrysler Dodge Jeep Ram is a premier car dealership and repair center located at 455 Automall Drive in Gilroy, California. As a trusted provider of Chrysler, Dodge, Jeep, and Ram vehicles, we offer a wide selection of new and used cars for customers to choose from. Our expert technicians are available to provide top-notch car repair and maintenance services to keep your vehicle running smoothly. Visit our store today to experience excellent customer service and find the perfect vehicle to suit your needs.
Photos of Gilroy Chrysler Dodge Jeep Ram
455 Automall Dr, Gilroy, CA 95020, United States
Opening hours of Gilroy Chrysler Dodge Jeep Ram
Monday:
08:00 - 20:00
Tuesday:
08:00 - 20:00
Wednesday:
08:00 - 20:00
Thursday:
08:00 - 20:00
Friday:
08:00 - 20:00
Saturday:
08:00 - 20:00
Sunday:
10:00 - 19:00
Reviews of Gilroy Chrysler Dodge Jeep Ram
"Great dealership! If you are looking to buy a car ask for Jay, I left the lot with a Jeep sports compass and am very happy with my experience. Since buying my car Jay introduced me to Riley who now helps me with all my car maintenance. These guys are a great duo. Make sure to ask for Jay & Riley next time you are at Gilroy Chrysler."
"Run, don't walk, away from purchasing a vehicle from this dealer. We called to set up an appointment to view a used Ford F150. While the sales rep was very friendly and helpful, while while driving to the dealer from over an hour away the price of the vehicle changed on the dealers website. AutoTrader still listed the correct previous price at nearly $3k cheaper. Upon arrival we were also notified that the vehicle could not be sold that day as it had not yet been smogged and its safety inspection was not yet complete. After driving over an hour and waiting another 20 minutes for the test drive, the vehicle was presented to us in pretty poor shape, had no gas, low tire pressure, and was hastily detailed with greasy smears of wax and polish. When returning from the test drive, it turns out the safety inspection was supposedly done, which we found dubious considering the 4 low tires and issues with the rear seatbelts we found in just a few minutes. Despite the red flags up to that point, we liked the vehicle and made an offer at what we considered to be fair value for the vehicle in its condition (roughly at KBB, considering damage and issues noticed, lack of detailing, etc). The tone changed as soon as we were speaking with the sales manager. Not only did we start negotiations at the higher price, but there were nearly $5k of add-ons quoted with the vehicle including interior seat and exterior paint protection, as well as a lo-jack GPS unit. I was not about to pay for add-ons I didn't want, let alone addon's that clearly had not been done based on the vehicles condition (dirt, grime, prior owners garbage, etc). The sales manager was unwilling to remove these items from the sales write-up. This dealer was unwilling to acknowledge their previously listed price let alone negotiate based on the actual condition of the vehicle or remove items that clearly had not been done or that the buyer didn't want. Like other recent reviews, the behavior of the sales manager and this dealer is extremely unethical, pulling a bait and switch with the price as well as not listing the actual advertised price with the "requirements" such as GPS and detailing. To add insult to injury, the price was reduced to the original asking price just a few hours after we left."
"I normally do not leave bad reviews as I don't like to do this to the business owner. Unfortunately, it has come to this... I have a fleet of over 60 vans. I gave them an opportunity to do warranty work for 3 of my vans. Two of them have there for over a month and have not been updated at all. I called early last week and was told they would call me back in an hour. Never happened! Now, I have been on hold for 40 minutes waiting for the service manager and was told it would be a few minutes. Really bad service and they will not be getting any more of my business. Apparently, they do not need it but will catch up to them soon enough if this horrible service continues."
"Tried to buy a used vehicle from them for weeks. They wanted me to come in, but was unwilling to waste two hours for them to try and sell me a new vehicle. I kept asking for a specific commitment to a price and all I got was a finance report with a number that was for “informational purposes only“ which means nothing. They had several different people and would say anything to get me there. I have come to believe that car dealers are such scammers but this one tops them all. Save yourself some anguish and buy somewhere else."
"Horrible service department... Zero stars if that were an option. Damaged my wheel during a tire rotation and I lost a lug nut on the way home in July. My '23 Ram was out of service for 11 days since they had to order parts and they refused to get me a rental car for damaging my truck. They still haven't refunded me for the damaged wheel so will be filing small claims... stay away from this dealership. They don't care about good customer service."
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