Homewood Suites by Hilton Memphis - Germantown (At Campbell Clinic)

"We had an early hospital appointment and we needed a place to stay. Wish we could have stayed longer. The room was so nice."

"I had to travel during the days surrounding Thanksgiving and booked a room at Homewood Suites Memphis-Germantown. I could not have made a better choice. At check-in, I was greeted by Brittani McAfee who immediately impressed me with her genuine amiability and professionalism. My check-in, stay and experience there were all so pleasant, I scarcely believed I was in a hotel. Brittani always greeted me and other guests with her same friendly manner and when I asked her how she felt about having to work on Thanksgiving, she expressed that she was actually looking forward to doing that. It was obvious she enjoys her work. I book with Hilton regularly, and I am sure the company is quite proud to have her as their representative."

"My son and I were moved to this hotel after the hotel we booked at overbooked. Checkin was nice, but as soon as we opened the hotel room door we were engulfed by a room that smelled like smoke. The windows were open and a/c was blasting like the staff knew and was trying to cover it up. We tried to get a new room but was told no other rooms were available. This room shouldn't be offered in the first place. It was late in the evening so we had no choice but to stay the night."

"The staff at the hotel are very friendly and service during our 6 night stay was great. They don't clean the room except every 5 days unless asked however we easily got towels and other items replaced or re-stocked anytime we needed them. When we arrived there was a very strong cleaning scent in the room and we had to open the windows to air it out but I guess that at least means it was cleaned even if perhaps with too many chemicals! Location is obviously subjective but worked great for us since we were here with business in the next door medical building. The property is an older Homewood but it was clean which is what matters but the reason I'm giving them only 3 stars is 2 fold: 1) We checked in on Sunday and when we got to the room the internet did not work. Staff said our side of the building was down but they were aware and were working on the issue. Recommended we come to the lobby if we needed to connect but even then we could not get it to work unless we stood right at the front desk as it would not work even at the tables 20ft away. We figured it would take a day or two for them to correct the issue but 7 days later when we checked out it was still down. Considering I was working from the room this was very inconvenient and I had to use my hotspot the whole week. 2) Not sure what is going on at one of the side entrances to the hotel where we parked to be close to our room but there seemed to be people hanging out in cars (even late at night) and on the rear patio smoking that didn't seem like they were staying at the hotel. In addition, since the property is surrounded by medical buildings whose properties are "non-smoking" even a lot of employees from these buildings walked to this corner of the property to smoke. I'm thinking Hilton should frown upon people using their property to hang out in cars and use their property for smoking!"

"Clean lobby, comfortable seating. Bright lights. Typical hot and cold breakfast. Staff were friendly. Bed comfortable enough. Room was clean. Couch in suite looked fairly old and a few stains. Great location for our purpose."