Residence Inn by Marriott Memphis Southaven
7165 Sleepy Hollow Drive, Southaven, Mississippi, United States
About the Residence Inn by Marriott Memphis Southaven
The Residence Inn by Marriott Memphis Southaven is a comfortable and convenient lodging option located at 7165 Sleepy Hollow Drive in Southaven, Mississippi. This hotel offers spacious and well-appointed suites, perfect for both short and extended stays. Guests can enjoy amenities such as a complimentary breakfast buffet, a fitness center, an outdoor pool, and a cozy fireplace in the lobby. The hotel's location provides easy access to popular attractions in the Memphis area, making it a great choice for both business and leisure travelers. Experience a relaxing and enjoyable stay at the Residence Inn by Marriott Memphis Southaven.
Reviews of Residence Inn by Marriott Memphis Southaven
"My stay here was not well . I generally stay at a Residence Inn when I’m travelling be it business or pleasure. I will no longer book this location for my stay. After a 10 hour flight and checking in was around 11 pm the door was locked the clerk yelled through door was I checking in…..25 degree weather….after getting checked in the room was decent but outdated . The bathroom had mold all around the shower and tub and bathroom door. I informed the front desk clerk and was told housekeeping would come. Long story short it was a maintenance issue. I left to return to a new room only to be given keys to the same room. Apologies were made and I was moved to another room with minor issues as well. The heat took 4 hours to warm room as well as the light on stove was out . Breakfast was basic without many options and complimentary bottle water is only for “members “ upon checkin. After that you must purchase from market. I am an ambassador elite member and live 90% of the year in a Residence Inn from state to state. This was the first time bottle water wasn’t offered to me. I generally don’t do reviews but I felt this was one I needed to."
"Only good thing about this Residence Inn was the location, it was close to the venue we were attending a concert at. First night room had mold in it, we told the front desk and they sent housekeeping, not maintenance, HOUSEKEEPING…they told us they would move us to a new room when it was ready, so we went to get something to eat. We returned to get a new room and they tried to put us in the same room that had the mold in it. The front receptionist has no idea what she’s doing and was very nonchalant about handling our problems. The heaters in the rooms take an hour to warm up. Overall just a bad experience at a hotel where my wife and I are Ambassador Elite members, I would not recommend staying here…"
"Hope at the front desk was sensational. She gave each guest her full attention and welcomed them with a smile! She provided solid recommendations for dinner and local watering hole. residence is luck to have Hope."
"The good and the bad. We got off the road after a ten hour drive around 8 pm. The front door was locked and the young woman working the front desk seemed bothered that anyone would want to check in. I had checked in online and requested a mobile key about 10 hours in advance but no one had processed it making it necessary to stop at the desk. We used a suite night award for an upgrade to a 2 bedroom suite and the room was large enough for 3 kids and 2 adults to have comfortable space for a quick overnight on a road trip. Kitchen had everything we needed and there’s lots of decent food options close by. The area is busy but seemed reasonably safe. Slept well despite significant road noise from the highway. Breakfast was fine, just tired, like they made little effort. The room itself is severely outdated. The carpet was torn up in several spots exposing the floor. The fridge looked like someone took a hammer to the door. The vent in the main living room has visible mold above it. The room we stayed in needs an update or some real TLC, paint, new carpet, mold mitigation, etc. Could be a great hotel with a convenient location if it was better taken care of. Titanium member, 166 nights stayed this year."
"Staffs are all nice. Besides that the rooms are crying for an update. Carpets are old with stains all over the place and has interesting smell here and there. Mattress and pillow are the saddest part. No support at all and feels like I’m in sinking sand when I try to sleep on it."
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