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Gray Hodges Corporation
103 Jessamine Street, Knoxville, Tennessee, United States
About the Gray Hodges Corporation
Gray Hodges Corporation is a renowned furniture and home goods store located at 103 Jessamine Street in Knoxville, Tennessee. With a wide selection of high-quality furniture, decor, and household essentials, Gray Hodges Corporation is the go-to destination for those looking to elevate their living spaces. Whether you're in need of a new sofa, a stylish area rug, or the perfect accent piece, you'll find everything you need at this trusted store. Visit Gray Hodges Corporation today and turn your house into a home.
Photos of Gray Hodges Corporation
103 Jessamine St, Knoxville, TN 37917, United States
Opening hours of Gray Hodges Corporation
Monday:
07:00 - 17:00
Tuesday:
07:00 - 17:00
Wednesday:
07:00 - 17:00
Thursday:
07:00 - 17:00
Friday:
07:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Gray Hodges Corporation
"So kind and knowledgeable, Ben was especially helpful, it was refreshing to receive such great service!"
"Solid. Good price. You can bring in the most random things relating to plumbing and they will have an idea how to replace it if not the part itself. They have a nice showroom for finish products and good help."
"They don’t have a clue what they’re doing. We ordered a faucet, then delivery day are told that it’s discontinued and then told no wait it isn’t. We are still without water in our kitchen waiting to receive a faucet."
"My wife and I had an extremely poor experience with Gray-Hodges. One that I thought should be told. Our salesperson talked more than he listened every time we met with him. He made numerous mistakes on our design. He left our design until the last minute before meeting with us. He was disorganized. He needed the same information given to him more than once. After the bid was finished, I asked for a number of items be removed to reduce the price. The new bid was only $288 less! I sent an email requesting too speak to his supervisor...nothing! I heard (through the grapevine,) he may have left the company. No surprise. But then I never heard back from anyone at GH. So all his jobs just disappeared? No follow up. The final demonstration of the poor customer service, was when I sent an email on their main web site explaining I was unhappy, and requesting another designer be assigned. NOTHING! I'm still waiting on that call. (Of course, it's too late to remedy the situation now.). If this is your idea of professional customer service (when spending potentially $20k or more) than use them. But, buyer beware!"
"I called to see if they had stand up showers in stock that did not have a bathtub . They said yes and they started at $250 and had a few of the ones for $250. I took my 80 year old grandmother down to the showroom . We told the salesman wen would be there within the hour. We arrived and waited 20 minutes in the showroom and no one came . So I called their main number and the receptionists paged for a slea man to the showroom... Again we waited and waited another 15 minutes. I called again and explained that we had waited a hour and no one had showed up .Finally Justin Ward arrives and I explain that we had called earlier and talked with Tim and that he had told us about the showers and that they were $250.00 . Of course Tim never did show up . Justin proceed to tell us that he had misinformed us. That the shower we need to replace the tub/shower combo was going to cost $500.00 . He informed us that the Sevierville store would ship the shower and it would be here in 8 days ... I reiterated that the cost was $500.00 including tax and no cost for the transfer. Justin assured us know that was all. So 8 days later I call to make arrangements to pick the shower up . Well Justin said he would call me back . 4 hours went by so I finally called back to find out that they had sold the shower out from under us . That it would be until the end of May before we could have it . That's a month after we placed our order. So I go to pick up the shower today and I bring $500.00 and that's not the price . Now we are adding taxes even though we were told the opposite . So we were Lied to 2. Word of mouth is the best advertisement. Believe me I'm in the retail business and I'll be sure to share the horrible experience. When asked to speak to the manager I was referred to Justin and the counter gentleman was going to insult my intelligence and tell me : everyone plays taxes . Yes they do but not after you've clarified that upfront. Of course I never did get to talk to the manager ."
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