ProSource of Nashville 3078 Sidco Drive, Nashville, TN 37204

"We couldn't be more pleased with our experience at ProSource of Nashville. Very knowledgeable, patient and extremely nice staff plus great prices. Highly recommend."

"For my renovation project, I purchased the custom cabinets, the countertops and the carpets throughout the house from ProSource. The account manager Ashlie and the cabinet designer Josh are super friendly and knowledgeable. This was one of the best experiences I have ever had. I am very pleased with working with them. I highly recommend ProSource."

"Hello! I recently had the very, very best experience at ProSource. 10/10 - The account manager I worked with was ABSOLUTELY WONDERFUL! Excellent customer service from the initial phone call to her helping me to the car with the samples -- to which I add, I didn't even have to ask. She was wonderful to work with and made my experience seamless. I was specifically searching for bathroom tile. ProSource had a fantastic selection whether you are looking for high end or budget friendly. My account manager looked at my inspiration images and immediately pulled multiple items I loved. If you are in the market for tile, I would recommend making an appointment at ProSource to review their selection. Thank you ProSource for a fantastic experience."

"After posting the below review, Daniel Gallegos at ProSource contacted us and we were able to come to an agreement with which both parties felt comfortable. We received a check that covered the cost of materials plus at least a portion (if not all) of the labor to install our flooring. It seems ProSource has changed management to some degree, and this is for the best. Previous employees had told us that under no circumstance would we receive a check for our issues. We were also told that it would be up to us if we wanted to change our review. We mentioned we likely would. With life being busy, it didn’t happen immediately and we received an email requesting we update it. The situation ended up working out fine, over 2.5 years later. Original: We experienced not only bad workmanship at the hand of Prosource contractors, but even poorer handling of our complaints directly with the "leadership" at this company. To boil down several years worth of interaction with this company: Our builder contracted ProSource to provide flooring and install during our home build. Prosource proudly informed us that the products installed by them came with a great warranty and customer service. Wrong. Prosource installed our laminate flooring wrong from the beginning and refused to fix it. We had huge spaces between boards, incorrect installation of transitions, and warped flooring. As well as adhesive stuck to the top of our boards and defective (cracked and chipped) boards installed. After two repair teams came out, one reporting that the flooring was glued down and noting that initial installation was done incorrectly, regional manager, Sean McConnell, arrived. We were then asked how we cleaned our floor, if we dumped buckets of water on our laminate, if the sub-flooring was inspected during the build, not so subtle hints that it's probably the builder's fault, or maybe the product is faulty, etc. Sean told us he would contact our builder to discuss next steps. Our builder wasn't involved in any prior fixes, so it’s clear that ProSouce was tired of paying for their own mistakes and wanted to shift blame. Our builder confirmed that the sub-flooring was inspected and cleared. At this time we also found out that our builder no longer worked with ProSource (that's telling, isn't it?). ProSource contacted Mohawk, the manufacturer, who sent out a third party inspector to determine if the product or ProSource was at fault. Unsurprisingly, the answer was that the problem is with installation. Instead of owning up to this problem and offering to re-install our floor or write us a check for a refund, ProSource leaders arrived at our home and proceeded to tell us that this was actually the builder’s fault. Emails were sent back and forth. ProSource gave us two options, both of which would be unsightly and require US TO PAY. It’s obvious this company has no idea how to install any of the products they sell so why would I trust them in my home again? We advise we would like the cost of materials that were paid to them when we built the house. To be clear, it’s a couple thousand bucks. Sean McConnell said we would never receive a check. We communicate that our relationship is over and we will be reporting them. I’m sure they will reply to this review with how hard they worked to come to a resolution. But we gave them the option to treat us correctly many times and they didn’t. To support our review, pictures are attached. Adhesive stuck to the top of a board, we’ve tried everything we can to get this off, no luck. Giant spaces between the boards in several places. Cracked and chipped planks. This damage occurred prior to or during installment because this damage is present in an area of the house that we do not walk in or have furniture (corner of a formal dining room). Transition from bathroom flooring to hallway, improper handling of transition between materials."

"Working with ProSource has been a fabulous experience for me. As an Interior Designer, I work with several builders and also individuals that may be working on a smaller project and the employees at ProSource are always a huge help- no matter what the size of the project may be, they treat each one as though it is a million dollar project! Installation is fast and clean and the prices are great!"