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Carpet Den Interiors
264 Mallory Station Road, Franklin, Tennessee, United States
About the Carpet Den Interiors
Carpet Den Interiors is a premier furniture and home goods store located at 264 Mallory Station Road in Franklin, Tennessee. Our showroom offers a wide selection of high-quality carpets, rugs, furniture, and home decor items to suit every style and budget. Whether you are looking to update your living room with a new area rug or completely revamp your home's interior design, our knowledgeable staff is here to help. Visit us today to discover the perfect pieces to elevate your home's aesthetic.
Photos of Carpet Den Interiors
264 Mallory Station Rd #1, Franklin, TN 37067, United States
Opening hours of Carpet Den Interiors
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
10:00 - 16:00
Sunday:
Day off
Reviews of Carpet Den Interiors
"Make sure your rep discusses where your carpet seams will be. Our rep, Brittni, never discussed the layout of the carpet seams with us and, because she took it upon herself to place the seam in a high traffic area, differently than our original (hidden) carpet seam, the new seam is obvious. Her answer, and I quote her text to me, was “To me it wasn't an issue worth discussing because plush carpets 99% never show a seam. I rarely have this issue. It should be able to be fixed in my opinion.” While the installers did come back and fixed the seam as best they could, it is still noticeable. Brittni did not order enough carpet to place the seam where it should have been placed. We would have been happy to pay for the extra carpet necessary to place the seam in the same place where the original seam was located. Her response that "it wasn't an issue worth discussing" pretty much says it all in terms of Carpet Den’s customer service. Live and learn."
"Went through carpet den via costco's flooring program and they were great the whole way through. Brian, my sales rep/manager, Sent a really knowledgable team out to do the flooring install. Floors look great. Only been one week though and seeing lots of reviews mentioning issues with flooring coming apart as well as some other issues. Will update as i discover more but hopefully i dont have this issue and as of now, ive been VERY pleased"
"10/22 Install was completed on time and budget. 6 months later the flooring was buckled on ends and sides. Separating at the seams in several places, enough so that you can lift planks up from the floor. Notified Christopher Parsons, my sales rep and he sent out Vitor to fix.. Vitor could not fix suggested water damage and said he would have service mgr call me…. Crickets.. I called my insurance company, they sent a forensic engineer out to dispel the notion of water intrusion.. Company has now promised me twice starting in October 23 to contact manufacturer for recourse...I’ve emailed no less than 10 times.. called many more.. talked to sales, service manager and store manager, all lovely people but …they have not or will not up to this point stand behind their product. Updated 2/5/24 .. floor is still degrading Carpet Den still waiting on manufacturer to weigh in before theyll do anything for me .. new photos added. Flooring mfr. has inspected floor and is sending results to Carpet Den I initiated BB B complaint and find using them as intermediary works. Better than direct contact."
"I teetered on leaving a 3 star, but because they made good on an oversight, a 4 is earned. I selected Carpet Den Interiors because I thought the experience would be more personal, more consultant based, not like a big box store. Big box stores tend to have worker bees and not a "project manager" for lack of.a better word. This was not the case. The quality of the carpet is awesome, could not be happier. Really pretty. The instal staff was super friendly. It was our sales rep that left us frustrated. We expected a more involved, communicative, proactive approach. Basically, we thought we were getting more personal service and it wasn't the case. If you select them, be upfront about your expectations of communication and such."
"We were fortunate to have Ashley help us with every decision from choosing engineered hardwood, matching tile for bathrooms, carpet for bedrooms, and then area rugs that tie in all of colors of my home. Her kindness, patience, and professional knowledge was invaluable during this experience. She put in a lot time pulling samples, was always reachable, and was onsite during installation. Ashley and many people on the Carpet Den team went out of their way to make sure that we were happy with the end result...hardwood, tile, carpet, and rugs. We appreciate Carpet Den and Ashley, and would definitely recommend."
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