Urban Air Trampoline and Adventure Park

"4-stars, overall the experience is great. The setback is due to a couple reasons that I will get to later in this review. First, the facility is definitely kept clean, and is well staffed. The staff is friendly and knowledgable. From entry to exit the staff are attentive. All the equipment was working and in good condition. The setbacks are due to a few factors. The parking lot is typically congested and finding a close parking spot can be challenging. The headcount on Saturday was really high, but it was a rainy day, too. That could be why it was so busy. When my oldest and middle child went to do the climbing course I asked to enter the arena so that I can help them and get photos. The young man told me I couldn't enter the arena since I didn't have their sox on. I looked at the staff in the arena and they were both wearing standard shoes. I said "Well, you're wearing shoes though, and I'm not climbing. I'm just going to help my kids and take photos." The young man chuckled and said "The last time I let someone in here with shoes on I got in trouble." So, there is an apparent gap with his understand or in the managements ability to consider abstract thought. The principle of the sox makes sense for those partaking in the activities, but for strictly spectating your kids. The same principle that applies to staff footwear should be allowed by parents. The food wasn't too great. The pretzles were cool, which I found odd. The nacho dip and chips weren't great either. The kids loved the pizza though. Additionally, this Urbanair does not have laser tag or video games. Not a big deal, but my oldest had his heart set on laser tag. The location is really great. It is very close to a lot of different restaurants, and a couple of malls. The buffet that is in the same strip as this Urbanair location is amazing. Again, 4-stars and overall I am please. We purchased the membership and it is beyond worth it due to all the benefits. We got the Platinum tier. It is only $16.99 a month. It comes with all rides and activities. It is unlimited entry into the facility. It comes with 1 free slice of pizza & 1 free snack and that's per visit which I find remarkable. If you plan to attend an Urbanair more than 1x a year. You should get this membership, because it pays for itself. Any guests you bring can purchase a day pass for half price, because of you being a member."

"I’ll say this. Staff is pretty friendly and attentive to your requests. My kids always have a blast. Be careful with the membership, you’re locked in for a year, with the people you originally sign up for. For example, my granddaughter was down for the weekend, my fault that I didn’t look in depth at the fine print, (I was drawn in by the difference in price). I got the membership and there is no changing who you added. Customer service is definitely not friendly and understanding, at least the people I communicated with. You practically have to die to get out the contract you sign by enrolling in the membership. By no means is the fault of the staff, there is NOTHING, they can do but refer you to customer service, who is a joke."

"Like a typical facility filled with sugar filled children if was full of fun. The price is fairly decent for the Attractions. The only thing I will say is they will have better customer retention if they would allow you to purchase a membership in house instead of only online. Yes you can pay once you get there for just a one day pass. But you don't get a snack you don't get any drinks. It's just a straight up all day pass for everything at 42.00$ , is what I paid. After looking online at the memberships and saw that for about 20 bucks cheaper I could have gotten the membership for the entire month , with a snack and slice of pizza included. Why don't they have one staff member assigned to help people get the membership. Yes you can charge people more right off the bat, but will they come back? Probably, they will just do it online before hand. But customer retention is the focal point there. But I'm no business woman , I'm a mom. The bathrooms were clean and my kids had a blast!"

"A clean, organized and friendly environment for our preteen’s birthday play date with friends! We were very happy. The only constructive feedback is to ensure all concession equipment is working and available to your customers. Otherwise, great!"