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General Shale Brick & Building Materials
2076 Whitten Road, Memphis, Tennessee 38133
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About the General Shale Brick & Building Materials
General Shale Brick & Building Materials is a store located at 2076 Whitten Road in Memphis, Tennessee, United States. They offer a wide range of high-quality building materials including bricks, stones, and other construction supplies. Stay updated with the latest news and product updates from General Shale by signing up on their website. A representative will be in touch with you as soon as possible to assist with any inquiries or orders.
Photos of General Shale Brick & Building Materials
2076 Whitten Rd, Memphis, TN 38133, United States
Opening hours of General Shale Brick & Building Materials
Monday:
08:00 - 16:30
Tuesday:
08:00 - 16:30
Wednesday:
08:00 - 16:30
Thursday:
08:00 - 16:30
Friday:
08:00 - 16:30
Saturday:
Closed
Sunday:
Closed
Reviews of General Shale Brick & Building Materials
"I had never heard of this place and was referred by our brick Mason to get a quote from them compared to others in Memphis. The customer service in this place is HORRIBLE and CRINGY. They do not greet you or ask you if you need help. The receptionist or agent there never came from behind the desk except to talk to another rep in their offices. They never came out of the offices to greet or meet us. To top it off, another agent came out of his office and passed my fiancé, contractors, and myself in the lobby and NEVER UTTERED A WORD. Their pricing was compared to US Brick, and it was more expensive, but the rep never explained anything to us. He handed us the paper with the quote and said, "Here is our quote, and here is the US Brick quote." TRUST ME WHEN I SAY WE WILL NEVER USE THIS COMPANY. I believe we were judged (being black) the moment we walked in! They need to work on their customer service, ESPECIALLY customer interaction. We went to get a quote for potential business, so I can only imagine how some customers feel that work with this company."
"These guys are great....pull up to gate follow the instructions on the sign at gate...they get you a dock and get you unloaded...excellent operation....thanks fellaz..."
"We are adding an outdoor living space and looked everywhere to match our brick. After many stores we landed at General Shale. My husband picked out stacked stone that would play off the colors of our brick. When we were in the store we were able to take several samples home and had no issues. However, my husband called to place a order over the phone and was met with a very rude employee. We were told 4-6 weeks. After 6 weeks my husband called and we were told it would be several more weeks. My husband them asked when the order was placed. Apparently, after he called to place the order no one there put the order in until a few weeks later. We then ran into the winter holidays. So, in early January, my husband called again and what do you know, our stone was in and had been in for several weeks. No one called us. Well, today, my husband called to place another order ( due to needing more of the same stone). He spoke with the exact same person and while on the phone came up with the excuse that he had to remeasure because he was being talked to ao poorly. Well, my husband called the humbolt General Shale and spoke to a person there that was friendly and took our order. Also, my husbands co-worker just found out we had poor customer service at the Memphis location and said he had very poor customer service as well."
"We are building a house through Regency and chose General Shale brick. They went above and beyond to help me. Katie was very nice to offer to take the time to come look at our house. I would highly recommend this company as far as customer service goes."
"These people seem to be annoyed by their customers, and DON'T ask them to special order ANYTHING. I purchased two 13" by 13" clay chimney flues to repair my existing 1958 chimney. My old chimney flues are an odd size (12.25 x 12.25). And apparently, 13x13 is now the standard. After figuring out that the 13x13s wouldn't fit in the space between my chimney walls, I returned them and asked if they carried 12"x12". I was told they did not carry them, and could not order them. When I returned the flues, I was told that someone would call me later to get my credit card information and complete the return process. Two days later, no one had called, so I called them back to get my refund. While on the phone, I explained that I found 12x12 flues on the Superior Clay manufacturer's website, and the website says General Shale is an authorized distributor. I was then transferred to Clay, the salesman that handled my original order. Clay said "I'm not going to order those flues. It would be a nightmare to get them here, and it would just confuse my warehouse guys. I'm just not going to do it." Gee, thanks Clay. Afterwards, I called Superior Clay and asked if they could help me find a place to purchase them. The very nice gentleman said I could buy them from General Shale. I explained how they refused to sell them to me. The gentleman then told me to try Magnolia Brick Company in Tupelo, MS. The only problem is, they are 1.75 hours away. However, I called them, and I'm glad I did. Not only did they agree to order them, they said they had 2 employees who live in Memphis and one of them agreed to bring them to me on his way home. Thats what I call customer service!!! Above and beyond!!!!! General Shale needs to take some notes from Magnolia Brick. I will never buy anything from General Shale again."
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