Tractor Supply Co.,

356 Frey St, Ashland City, TN 37015, United States

"How long does it take to get a hot water heater replaced and fixed. It’s crazy to me that the pet station has been down for months. I have called the corporate office twice and the store on many occasions. Out of all the pet stations in middle TN the TSC location has the best pet station. Always clean and ready to go. However it’s honestly ridiculous that the water heater can’t become operational after months of calling."

"I placed a pick up order today 1/15/23 and they marked me out on one item and had me picking up one item in Springfield and one item in Ashland city . When I arrived at the Ashland City store I found all items there and I was really upset that I had one item pending in Springfield and one item there and one item marked out but the manager Kimberly that was there calmly deescalated the situation and helped me to resolve it . I usually spend no less than 40 a week here and often times more. . Customer service like Kimberly provided is very important to keep customers like me coming back . She should be commended as well as the young man who was helping her . It was very much appreciated on an already stressful day . Thank you"

"Travis the assistant manager took great care of me. First time buying a riding lawn mower and showed me how to use it properly and to maintain it. Impressed with tractor supply warranty as well. Hassle free"

"Outstanding! If I could give 10 stars I would! Went there on Veterans Day. No expectation of anything other than what I needed. I was so impressed and honored to find a parking spot for veterans. Got me choked up inside. During my purchase, I also received 15% military discount. I was so blessed. Only thing I wish they would do across the organization is offer a 10% discount to the vets everyday. I would stop shopping at Lowes and Home Depot if they did. Always looking for ways to save $$$! However, I love the home town feel you get in their store and love shopping their regardless. I also learned that they have a pet grooming/bath in their stores now!!! Wow!!! Love it!!!Way to go Tractor Supply!! You knocked it out of the park!!!"

"Earlier today, I sent my son to this TSC location to buy 3 carriage bolts. The cost was approximately $6. I returned a few hours later to purchase 4 more bolts, and was charged $5.99 per bolt, for a total of $26 for 4 bolts! My wife commented that the price of bolts must have gone through the roof in just a few hours. The clerk replied, "no, the person who rang them up last time just did it wrong." She was not about to budge to correct the error, so I paid for them and left. When we got to the car, I called my son who purchased the 3 bolts for me earlier and I told him what just happened. He said the bolts are marked at $5.99 per lb, and that's what he paid. He asked me to describe the clerk, and after I did he said it was the same clerk who waited on him. So when she said "no, the person who rang them up last time just did it wrong," I guess it didn't register that it was her...she WAS the clerk. The first transaction total was correct at $5.99 per lb, but my transaction was charged at $5.99 EACH for the exact same product. It really bothers me that the clerk would absolutely not even consider double checking her error, and refused to make it right. Very poor customer service! Never again...I will take my business elsewhere!"