Toyota Service
650 Main Street, Chula Vista, California 91911
About the Business
Toyota Service is a reputable car repair institution located at 650 Main Street in Chula Vista, California. Specializing in servicing Toyota vehicles, our skilled technicians provide top-notch maintenance and repair services to keep your car running smoothly and efficiently. With a commitment to quality and customer satisfaction, Toyota Service is your go-to destination for all your Toyota vehicle needs in the Chula Vista area.
Photos
Contacts
650 Main St, Chula Vista, CA 91911, United States
Opening hours
Monday:
08:00 - 20:00
Tuesday:
08:00 - 20:00
Wednesday:
08:00 - 20:00
Thursday:
08:00 - 20:00
Friday:
08:00 - 20:00
Saturday:
08:00 - 20:00
Sunday:
08:00 - 20:00
Reviews
"This has to do with the service department. They open at 8. I made an appointment for an oíl change for 9. At 11:30, they were just getting started. Something is wrong with the service."
"Worst service , I had an appointment at 11:00 got there 10 minutes before my appointment and spend 40 minutes just watching how other cars get there and get service before me. I felt like they were avoiding me, after 40 minutes I decide to leave and find service somewhere else ."
"Mario Carrillo, has great customer communication skills he always provide advise for my car service needs, I'm completely satisfied."
"Unprofessional Service Director I want to acknowledge the excellent service advisors who consistently deliver exceptional service. However, my experience with Jose, the service director, was extremely disappointing. Regrettably, he exhibited unprofessional behavior and lacked tact. It was baffling the extent he went to single handedly try to derail the conversation and deflect any responsibility on my "mess of a process,". Over the course of nine months, we encountered ongoing issues with our new Rav4. After a lengthy troubleshooting process, we received a new screen, which we made an appointment to have it installed. The replacement screen was defective. Rather than providing a new replacement, Jose proposed restarting the entire process, effectively disregarding the previous nine months of effort. I attempted to explain the importance of context, but he dismissively asked if I intended to dwell on the past. I firmly believe that understanding the context is crucial, I said. Unfortunately, his response was hostile, and he abruptly interrupted me repeating the same thing. It's puzzling that Jose wishes to restart the process, even though it was initiated at his own dealership back in December 2022. This experience has been frustrating and disheartening."
"Worst service!! I was told I'm getting my car back February 23 then they said 24 then today the 27. Called today to see what's going on they told me Tuesday but they'll called me back to give me more info but they're not calling. Mind you they made me return a rental 2 Saturdays ago. Don't tell your customers a time and date and not keep it. Ppl has jobs to go to and things to do."
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