Columbia Factory Store

"I wasn’t planning on buying anything I just went because my partner wanted to check it out. I ended up finding a jacket I liked but they didn’t have any in my size on display. We went up to the register and asked the associate/manager at the register if they had my size in the store. He was super helpful, he went to the back to look for it and was happy to do it. Although he was the manager he went himself to look for it. Great customer service. He was very friendly and making conversation with us. I was very impressed with this store. His name was Chris."

"Denied return of faulty belt. Bad product but worse service. The associate attempted to help me as my receipt was in the system however the manager came and stopped him, demanding I find the the missing clasp which had broken off. Unfortunate waste of time."

"Excellent customer service! They were willing to check the stock from other stores. Even though I couldn't find the short sleeve shirts as I planned, I ended up buying a lot more other items because the salespersons are really patience and attentive. This store location has wonderful staffs and store manager. But, I forgot the name of the wonderful staffs. The experience really wants to make me to call them for their names."

"I ordered multiple sizes (and styles) online and returned the ones that didn’t fit in store, and honestly it was a lot. Alexis and Karina were both super helpful. I had clothes across 3 orders I was returning and I felt bad that I didn’t sort them ahead of time, but they were more than willing to help me out. There was even one I didn’t have a printed receipt for somehow, yet Karina worked with me with the online order/invoice to return those clothes. Again, both were super helpful and super understanding and patient. Thank you again Karina and Alexis!"

"Roomy store and full of nice offerings from the brand. Plenty for the whole family. A few things on sale but not a bargain shop by any means. The entire outlet mall is nice and plenty of quality brands abound. Definitely recommend if you are into the Columbia brand. Has shoes, gloves, jackets, belts etc. Men and women and some kids and pet stuff. Staff are super friendly and helpful."