Lexus Escondido Service Center
1205 Auto Park Way, Escondido, California, United States
About the Lexus Escondido Service Center
Lexus Escondido Service Center is a top-rated car repair facility located at 1205 Auto Park Way in Escondido, California. Our experienced technicians specialize in servicing Lexus vehicles, providing high-quality repairs and maintenance to keep your car running smoothly. With state-of-the-art equipment and a commitment to customer satisfaction, you can trust Lexus Escondido Service Center to provide expert care for your vehicle. Visit us today for all your Lexus service needs.
Photos of Lexus Escondido Service Center
1205 Auto Park Way, Escondido, CA 92029, United States
Opening hours of Lexus Escondido Service Center
Monday:
07:00 - 18:00
Tuesday:
07:00 - 18:00
Wednesday:
07:00 - 18:00
Thursday:
07:00 - 18:00
Friday:
07:00 - 18:00
Saturday:
07:00 - 16:00
Sunday:
Day off
Reviews of Lexus Escondido Service Center
"I bought my Lexus IS 500 from Lexus of Escondido in July of 2023. During delivery, I noticed that the Paint Protection Film (PPF) on the hood was less than basic in that it only covered 1/3 of the hood and part of the fenders - leaving the entire bumper, the rest of the hood, and fenders naked to rock chips. Additionally, there were tons of contaminants underneath the PPF, and there were striations in the film, even pry-up marks on a few of the edges. Pretty sad for a brand like Lexus to force the buyer to pay for such garbage and claim that it HAS to be added to the car. I was promised by my salesman that it would be fixed as soon as possible, and at the time, had no reason to doubt Lexus. Additionally, I noticed that the paint wasn't very smooth, featuring orange peel all over the car. Not an impressive start to a $70k purchase. The IS 500 has an initial inspection at 1k miles, something that the Lexus Enform app continuously notifies you about when you open it. As I was getting close to 1k miles, I called Lexus Escondido Service (LES) to schedule an appointment. I spoke to no fewer than FOUR employees, all of which told me that there is no such thing as a 1k service. I asked them if the Enform app is wrong, and they said "yes". Instead, I scheduled service to have the PPF replaced. Below is my recording of the events that transpired: Friday August 11: Drop car off. Ask Maryann if I can show her the defects in the clear bra - she says it's not necessary as they're going to replace the whole kit. Saturday August 12: Maryann tells me that the clear bra guy isn't coming in until Monday, so I agree to them keeping the car (why did they not know this yesterday?). I try texting her at the number she texted me from earlier - no response. Monday August 14: Still no response from Maryann. I call at 1101, get ahold of somebody who tells me that she'll message Maryann to call me. I call back at 1314, select option to talk to service manager - he's out for the day. Call back at 1316, ask to speak to Maryann - put on hold for 5 minutes. Someone answers and asks who I'm holding for, and I tell her the whole story, then she tells me she's Maryann. She claims that the car was finished 15 minutes ago - Lexus Enform app tells me it hasn't been touched in hours. Says she'll go inspect the clear bra and send photos, even confirms the number to send them to. Never sends them. Calls back at 1355, says that the doors were done, nothing else. Says she thought that's what I meant, even though I offered to show her which parts have contaminants. She says that for the front of the car to be fixed they need to file a warranty claim, and that she'll talk to her manager and get back to me. Maryann calls/leaves VM, tells me I can pick my car up, but doesn't tell me how long it'll take to get the warranty claim processed. I call back at 1515: she doesn't know when they'll know how long it will take, so I should come get my car today. When I got to LES, my car was parked outside, but nobody told me where to go, or what to do to get my car. I eventually found the cashier, then went back to the valet (?) He walked me across to my car, and said "I'm sure a YouTube video will explain the remote/windows/sunroof function. Nobody was there to explain. I noticed the passenger mirror clear bra still had a bubble in it, so I went inside to talk to Maryann, and she walked right past me on the phone. I spoke to a man from service, he explained that the mirror's clear bra is not part of what was fixed today - why didn't Maryann explain any of this? Tuesday, August 15: received a call from Abel Jimenez saying he'd call me in the next day or two with an update. He never contacted me again. Thursday, August 24: Received an email from Josh Reece (service & parts director) informing me that the claim was approved by Lexus and the vendor. They are currently waiting for the parts to arrive, then they can schedule the replacement. Said they'd get me an update tomorrow. 74 days later, no communication from LES."
"Extremely friendly and great service. Made sure I was taken care of in every regard. Gave me a nice loaner car and complimentary breakfast. 10/10 service"
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