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Volkswagen of Kearny Mesa Service Center
8040 Balboa Avenue, San Diego, California, United States
About the Volkswagen of Kearny Mesa Service Center
Volkswagen of Kearny Mesa Service Center is a reputable car repair institution located at 8040 Balboa Avenue in San Diego, California. Our dedicated team of certified technicians is committed to providing top-notch service for all Volkswagen vehicles. Whether you need routine maintenance or major repairs, you can trust our experts to get the job done efficiently and effectively. Visit us today and experience the quality service that sets us apart from the rest.
Photos of Volkswagen of Kearny Mesa Service Center
8040 Balboa Ave, San Diego, CA 92111, United States
Opening hours of Volkswagen of Kearny Mesa Service Center
Monday:
07:00 - 18:00
Tuesday:
07:00 - 18:00
Wednesday:
07:00 - 18:00
Thursday:
07:00 - 18:00
Friday:
07:00 - 18:00
Saturday:
07:00 - 18:00
Sunday:
Closed
Reviews of Volkswagen of Kearny Mesa Service Center
"Customer service is actually pretty lacking. I enjoy the deals that they may give as well as the service itself. Yes they're cordial and respecful I give them that, but this service department really has to get down their logistics and programming. They view all their customers as dumb and unknowledgeable about cars or maintenance, and thus charge exorbitant fees for "recommended" services. For example, my tires have quite a lot of life left but they told me that it was "recommended" that I purchase new tires and alignment even though I got my tires aligned just a few days prior at another shop. There is a lapse in their servicing software because I keep getting emails for this "recommended" services that I don't need because I told them that I already had them done. They did nothing about that comment and thus I feel like just another "opportunity to profit off an unsuspecting customer.""
"Issac at the service department was posited and professional helping me! I was pleased w/the way my car drive after some minor work! I recommend this location!"
"I could not be happier with the service dept, particularly Fernando Alacantra. They quickly took my car in and ordered the recall parts. They also repaired an oil leak caused by Valvoline for only 120. They communicated via text during the whole process then sent me a high resolution video showing my the undercarriage where the issue was. I love knowing exactly what the issue is and what’s being done with clear communication. Very different from experiences with other dealerships. I’ll definitely stick to Kearny VW for all of my vehicle needs."
"Received a recall notice in the mail. I called VW Kearny Mesa Service dept. They set me up with an appointment to handle the recall item for my ID.4. They said up to 4 hours to make the fix. I show up for my appointment. The guy at the service desk says that I needed to first get on a wait list for this recall fix. I asked why they gave me an appointment and had me drive all the way down here. They said the phone person is based in Texas and doesn't know what's going on in Kearny Mesa. I walked out. What an insane waste of time."
"If I could give zero stars I would. This has been one of the worst customer service experiences I have had. I do not know about auto mechanics, so I went to the dealer I bought the car from hoping they would be honest and trustworthy. This was not the case. My check engine light came on this weekend and I called to make an appointment. I was given an appointment for Monday morning and told it would take 4 hours to run diagnostics. I told the person I spoke to I would need the car by the weekend. She assured me the diagnostics would be done by the end of day on Monday and the repair would depend on the issue. I showed up to the appointment and I was told that they would need to have my car for a week to diagnose why the check engine symbol was on because they were severely backed up. I told them about my conversation with their colleague and was assured I would have the car back by end of the day. The original staff member and then his manager were belligerent, rude, condescending, and dismissive telling me that the Volkswagen representative I spoke to was not their colleague and they weren't responsible for the information I was told. Apparently, the people who schedule the appointments do not work for them, they know they give wrong information, and don't care. They told me if I didn't like it call another mechanic and go somewhere else, which is exactly what I did. I took the car to a mechanic down the street who hooked up the car to a scanner and within a minute he had the reason the check engine light was on. It turned out to be a very minor problem that was fixed within 5 minutes. When I told the other mechanic about the experience with VW Kearny Masa Service Center he told me they either were incredibly incompetent as cars are computerized and they would have a diagnostic within minutes or more likely they were inflating the time as a way to scam me and give me a large bill as there was no way it took 4 hours to find out why a check engine light was on. I will not be going back and will warn others against them. Their customer service was horrible and it seems they are trying to scam customers."
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