Puente Hills Firestone

"Do not waste your time coming here. Came here for inflation, I was being told they need to charge $5 for inflation. All firestone location are free to inflate tires except this store. Obviously this is not “official” rather a counterfeit ones. And, the employee is very disappointed and arrogant, he disrespects its customers. Would never pay my visit here anymore. Good job."

"Very nice auto service center. David is a great guy."

"DO NOT GO HERE! DISHONEST BUSINESS! So my wife went there for a DMV inspection for a new title. The owner David inspected the vehicle for $125. After inspecting the vehicle, he claimed that the rear brakes needed to be replace and gave my wife an estimate of $270 for pads and turning rotors. Stated without brake replacement he could not sign inspection certificate off. My wife told him she would talk to her husband and let him know. The following day he called and asked if we were coming in to his shop for brake job. We told him we went to our mechanic shop who would do the brakes for 140. Later in the day our mechanic called us and advised the rear brakes didn't need to be replaced as they still had over 50% life left. I called David and told him what my mechanic said. He still insisted on he had done a proper inspection and would not sign the inspection off without the brakes being replaced. It was clear to us he was trying to generate work for his shop. So we had to pay for brake job we didn't need. The good thing about the entire situation was we didn't allow him to rip us off with his over priced unnecessary brake job. Avoid this shop they're not honest."

"If you're looking for top-notch automotive service and a delightful customer experience, look no further than Firestone Rowland Heights! My recent visit to this establishment was nothing short of excellent, and a significant part of that wonderful experience can be attributed to their outstanding owner, David. From the moment I walked through the doors, I was greeted with warm smiles and a genuine willingness to assist. The ambiance of the facility was inviting and clean, creating a positive first impression. But it was David's exceptional professionalism and knowledge that truly set this place apart. David's expertise in automotive matters was evident right from the start. He attentively listened to my concerns and diligently answered all my questions with confidence and clarity. I felt reassured that my vehicle was in capable hands. His friendly demeanor and approachability made me feel like I was conversing with an old friend rather than just another customer. The service provided by David was prompt and efficient. He ensured that all my vehicle's issues were thoroughly addressed and provided transparent explanations of the necessary repairs and maintenance. Moreover, he went the extra mile to discuss preventive measures to enhance the longevity and performance of my car. Beyond his technical knowledge, David displayed a genuine passion for customer satisfaction. He treated my car with the utmost care and respect, as if it were his own. His commitment to delivering the best possible service left a lasting impression on me. The overall atmosphere at Firestone Rowland Heights was friendly and inviting. The entire team worked seamlessly together, creating a smooth and stress-free experience for customers. The waiting area was comfortable and well-appointed. As a result of David's exceptional service, I left Firestone Rowland Heights feeling not only satisfied with my vehicle's performance but also with the overall experience. It's rare to encounter such a dedicated and knowledgeable individual who genuinely cares about their customers' needs. In conclusion, I highly recommend Firestone Rowland Heights for all your automotive needs, and if you have the chance, don't miss the opportunity to work with David. His professionalism, expertise, and friendly demeanor make him an invaluable asset to this establishment. I will undoubtedly return for any future automotive requirements, knowing that I'll be in the capable hands of David and the Firestone Rowland Heights team. Five stars all the way!"

"Occurs on January 9, 2020 his store is not Firestone, but employees wear uniform counterfeit logo clothing, large billboards outside are fake, and promotional advertisements are on the store's exterior wall. The billboard in front of the store is fake. Give you an illusion, illusion. They also damaged my car's fuel tank cap and asked me to pay $ 50 for a new fuel tank cap. I asked for an invoice. He rejected me and was unable to provide me with an invoice. I realized that I had been deceived and extorted. They pretended to be a brand of firestone chain stores to cheat money. When I walked into this store, I asked the manager if this is firestone, and the manager answered me positively, yes! !! !! !! Firestone discount cards and credit cards can be used, but when the checkout is finished, the manager said that we have no discounts, and instead said that it was not firestone. They also damaged my car's fuel tank cap and asked me to pay $ 50 for a new fuel tank cap. In order to change the oil, I asked for an invoice. He rejected me and was unable to provide me with an invoice. I only changed the oil, and the tire inspection cost a total of $ 210. After waiting for three hours, I saw that they had deceived the Chinese elderly and women. Because I saw this while I was waiting, because if you do n’t speak English well, you will be deceived, the manager will anger me and drive me out, let me leave his store, rudely curse, this is a bad thing, he Not only deceived me, but also impersonated firestone !!! This is scam and shameful. Many people are deceived. What I said is true, please investigate! In the end, the manager angered me and drove me out of the store. He told me to rudely swear me. This was a bad experience. He not only cheated me, but also faked Firestone. Is terrible. This is scam and shameful. Occurs on January 9, 2020 shop name ： Firestone Location ：18213 Colima Rd Ste 10 Rowland Heights, CA 91748 这家商店不是firestone，但是员工穿着统一假冒标志服装，外面很大的广告牌是假的，促销广告在店外墙。商店前面的广告牌是假的。给你一种错觉，假象。他们还损坏了我的汽车油箱盖子，并要求我为新油箱盖子支付50美元。我提出需要发票。他拒绝了我，无法向我提供发票。我才意识到我被骗，和敲诈了，他们冒充firestone连锁店的品牌形象骗钱，在我刚走进这家店的时候，我问经理，这里是不是firestone，经理肯定的回答我，是的！！！！可以使用firestone的优惠卡和信用卡，但是结账的到时候，经理说我们没有优惠，改口说不是firestone。他们还损坏了我的汽车油箱盖子，并要求我支付新油箱盖子支付50美元。才能更换油，我提出需要发票。他拒绝了我，无法向我提供发票。我只换了油，轮胎检查 一共花掉总计为210美元。等待了三个小时，我看到他们欺骗了中国老人和妇女。因为我在等待的时候看到了这个，因为如果你英语说得不好，就会被骗，经理对我发怒驱赶我出去，让我离开他的商店，粗鲁的骂人，这是糟糕的事情，他不但欺骗了我，也假冒 firestone !!!这是诈骗和可耻的。有很多人被欺骗对待。我说的都是真的，请你们调查！最后经理对我发怒驱赶我出去，让我离开他的商店，他讲粗鲁脏话骂我，这是我糟糕的经历，他不但欺骗了我，也假冒firestone !!!损坏里firestone的品牌形象，这是很可怕的。 这是诈骗和可耻的。"