Ford of Montebello Service

"Great customer service. Miguel is awesome!"

"I took my vehicle in because of a recall. I was told that they didn't have the parts and was never given a time estimate of when my vehicle would be ready for pick up. Most of the times I've called I get put on hold for a long time, or no one answers."

"Excellent customer service every time Fidel and other gentleman working counter always help me find what I need."

"Deigo awesomeness service representative.. came in on 11/14 .. will be returning on Friday 11/25 for 60k transmission service.. he set up appt for me at 7 am , I only ask once, excellent service.. I also extend my warranty fir another 3 yrs or 100k excellent service representative as well .. thank you Ford of Montebello Loyal Customer since 3 generations"

"I bought my first new car here back in 2019 and have been coming here for a while now to get my oil changes done as well as other stuff like brake jobs and warranty work. I was hoping to be able to create a great relationship with my service advisor and technician that works on my car like i had with O'Donnell Buick before it closed down but I keep getting random service advisors and the techs that work on my car never have anything to say, there is so much more service missing here that isnt even on par with Hyundai or Buick, they at least offer free coffee, Doughnuts in the morning. Here at Ford they offer nothing as you wait hours to get your car back from sitting for such a long time. I have come here many times and that relationship I was trying to build failed here, the times I have came here to get service with an appointment done weeks in advance, on the day of appointment I have had to come back twice because of out of stock parts that should have been reserved for appointment customers not being available at the time of service, wasting my time, mileage and fuel. All I can say is that after having to come back 4 times for two different services, and having some warranty work done with the service advisor wanting to leave my car for 2 days with no opportunity of a free loaner car which i refused to do, i won't be returning here anymore and will be going to a Ford dealer closer to home as I live 23 miles away from this dealership and again I kept coming here thinking I could build a solid relationship with my service Advisor and Tech like I had a master tech for my Buick and my Genesis at those other dealerships but this was a complete fail!"