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Japanese Auto Center
21609 Sherman Way, Los Angeles, California, United States
About the Japanese Auto Center
Japanese Auto Center is a renowned car repair institution located at 21609 Sherman Way, Los Angeles, California. Specializing in servicing Japanese vehicles, our expert technicians provide top-quality repairs and maintenance services to ensure your car runs smoothly and efficiently. With a commitment to excellence and customer satisfaction, Japanese Auto Center is your go-to destination for all your Japanese car repair needs in the Los Angeles area.
Photos of Japanese Auto Center
21609 Sherman Way, Canoga Park, CA 91303, United States
Opening hours of Japanese Auto Center
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
08:00 - 16:00
Sunday:
Day off
Reviews of Japanese Auto Center
"Reading reviews of many local car repair shops, it seemed everyone scams more or less. This one seemed to have better reviews so i decided to try it... Unfortunately they are just as bad. They will get you in the door with a low price, then makes sure something else is wrong w your car so u have to come back. Like your AC. Then, they will blame you or the car for the problem and charge you more to fix it. They will say, i dont have that part...that's a special order and charge you for overnight delivery. Make you come back... for a part that might not even be needed! Thats how they make more money off you. In the end you waste your time and money. I bet they have been doing these scams on hundreds of customers. Be careful. And i know why they get so many good reviews. He gives you a discount if you give them a good review!!"
"Honest place that does great work and charges fairly - always a pleasure dealing with anyone here in any capacity - everyone is pleasant and professional and knowledgeable - would recommend for any and all cars, not just Japanese makes"
"Worst experience with a mechanic ever. Took my car in for steering rack and power steering issue. Mechanic confirmed that these parts needed to be replaced. Repair shop used cheap parts, and the problem was not fixed, however they gladly charged me $2,000 for the repair. From starting the car to simply backing it out of a parking space I could tell the problem persisted. The power steering unit whined constantly whether, sitting still wheels pointed straight forward, when driving, all the time there was nonstop whirring like a feral cat in heat. And the steering shuddered at any use of steering as well, regardless of speed. I immediately took the car back, and asked about the continuing issues. The response was disturbing, and no mention of the repair shop having problems fixing my car were stated to me until I came back to the repair shop with a still broken steering unit. Guy at the front desk said “we’ve gone the rough several steering racks and swapped out several power steering units trying to fix you car. We don’t use cheap Chinese parts… Your car is under warranty for 2 years for the [repair] so if it breaks again we’ll replace the power steering unit or steering rack”. When I asked why they didn’t resort to OEM parts when having issues with the aftermarket parts they used, the response I received was “no way we would use OEM that’s too expensive”. This is beyond usual customer service. The way I was treated as a returning customer left me completely shocked. They used cheaper parts. The power steering unit used is in fact Chinese and not worth the $300 charged. And the steering rack used was remanufactured and charged $660 for the part. (Brand new is $950, and for a vehicle such as a Subaru, any reputable mechanic knows to use OEM for this repair). I’m not even sure that they used the right steering rack because it could have been that they ordered the wrong part. But instead of trying to fix my car they returned it to me broken but we’re saying it was fixed. I took my car to a more reputable repair shop, where the same exact parts were replaced with OEM parts and my issue has been completely resolved."
"Until you have a regular mechanic you trust, any car repair brings with it the anxiety of "Can I trust this shop? Will I be overcharged? Is this going to be an unpleasant experience?". I can say this about Japanese Auto Center - they will relieve you of those concerns. From my initial greeting from Ken, til I picked up my car later that day, it was an excellent experience. I was informed of the repair my car needed, as well as a repair that was suggested while my car was already 'open'. No push, no hard sell. The extra work seemed reasonable and the price was agreeable, so I move forward with the recommendation. My cost came to within $20 of the estimate, prior to taxes. I rarely give a 5 star rating because there is usually some detail that requires improvement. I have no hestitation in giving JAC 5 stars based on my experience."
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