MINI of Concord Authorized Service

"Took time to call & speak to Service Mgr 'Robert' about recent negative experiences posted here on Google as found them concerning. He said he does not find ~ any ~ online feedback credible ... only their 'internal' feedback; apparently he feels that literally hundreds of people here on Google have spent their time leaving star ratings for no good reason ... really? He said he does not care about the reviews only willing to talk to me about my car. I mentioned he had an opportunity to explain why others are having such negative experiences and that others may not take the time to call to find out why prior to taking their business somewhere else. He said he 'has a marketing department to handle this sort of thing' and dismissed what I was asking saying he hasn't even looked at their reviews and hasn't looked at any of the online reviews. Wow! This is the Service Manager saying he does not care ... that speaks volumes. Will take my car somewhere else where they actually care about customer experiences and will address issues brought up. I don't want to spend money there for service/repair and go through what others have. Disappointing to say the least."

"I would give ZERO STARS if I could. SCAM is the best word to describe Mini Concord. I have never given a review before but this has been absolutely one of the worst experiences. I was forced to pay over $700 to fix a temperature sensor after a $200 estimate. They claimed they did not know what the problem was even though we established it FROM THE BEGINNING. Mini Concord kept my car for THREE DAYS, did not give me a loner car, and initially refused to even offer me a ride home. AFTER THREE DAYS the temperature sensor was STILL WRONG, reading the temperature 13 degrees off! I immediately brought the car back and was told if I wanted Mini Concord to recalibrate it (to finish the job I paid $700+ for!) I would have to wait ANOTHER DAY. This entire experience was absolutely ridiculous. Mini Concord is a complete a waste of time and money. For a bonus, staff had rude attitudes and bad service. Hope you never have to go here."

"I've been here twice so far to service my mini and each time they were great. Check in process was so easy and the tech was super nice. Also they give you a really detailed report and give you a video inspection and communication on when my car would be ready for pick up was great. I've never experienced that before at any other place I've been to get my car serviced."

"I bought a used 2015 Mini Cooper there several months ago. Less than 3000 miles later and brakes need replacing, also found motor mounts broken, control arm bushings bad. Evidently the only thing done to vehicle before selling was a oil change. Now I know why they pushed a service contract so hard, the finance guy seemed shocked that I didn’t buy the contract, probably realized they don’t do any needed repairs to the cars just sell service contract to cover repairs at later date. Be cautious of any used car purchased here, I recommend taking it to another shop before purchase to have checked out. Remember, buyer beware, which is good advice when purchasing a used vehicle at Mini of Concord."

"Had my 2021 Countryman serviced here in Nov 2022 and the service rep, Jacob was amazing. However, Repair tech removed my OBD-II Bluetooth dongle and I never received it back despite me sending queries via the Customer Service text message number. I also got a loaner vehicle and when I asked about FasTrak tolls, the service desk informed me that I would just be forwarded the bill. Fast forward to Apr 2023, and the first thing that I received about the transaction was a notice of toll evasion for the one instance ($7 toll plus $5 penalty) plus three others logged two weeks AFTER I returned the loaner. $7 toll is now a $48 toll evasion dispute with Bay Area FasTrak. That’s not very good customer service in my opinion."