Automobile Collision Center 3125 Depot Road, Hayward, CA 94545

"Was recommended this place by my insurance and ultimately chose this place because they have lifetime warranty on any work they do on the vehicle. Customer service is fine - nothing special but didn’t have any issues. Was told my car could potentially be done by the end of the week since I had Geico and my car would be apart of the Geico express repair. Ended up my having my car for three weeks. I also make sure to take out anything of value when I drop off my car so I didn’t notice anything missing. They cleaned the inside, vacuumed, and detailed my leather. Overall, no issues with this business. Would choose them again if needed."

"Absolutely unfriendly customer service. They have showed a very poor technical skills. They gave me an unrealistic ETA on parts (3 months). It just took me a simple call to the parts vendor to reduce it to one week. After receiving the parts, they did not installed it properly so it was necessary to send it to another shop to fix. Even after that done, they failed to check if the service was complete and need to send it again. I needed to go there 3 times just to verify that they didn’t make what was necessary. Plus, don’t be surprised if they return your car with an empty tank and marks on your mats. Avoid them."

"Update After around 22 days, ACC informed me that the car was ready for pickup. I collected the car and started driving. Less than 10min later, I received a notification that the tire pressure warning system had been malfunctioned (see attached image). It’s honestly frustrating to deal with all of this, and I don’t understand why Geico would recommend this place. — It’s been 20+ days I’ve been waiting to get my car fixed. Each time I call, I’m fed with the same excuse of “we are still waiting for parts”. One day I received a message stating that the parts would be coming in today. Two days later, ACC says that they are still waiting on parts. Incredibly frustrating since it’s causing me out of pocket rental costs."

"Don't take your vehicle here they will steal anything out of your vehicle. When asking where item is they even had pictures of my item but can't find it. My car didnt need a detail inside and its obvious that they didn't detail instead they stole from me they left obvious details that they didn't do their job no integrity. They had my vehicle for 3wks which not sure if that is even how long they should've had to even keep it since my damage was minor. I didn't have any mechanical issues going in now that I got my vehicle back it's a check engine light asked why they're saying it's not the accident even though taking off my bumper and replacing it back in wouldn't been the reason for the light I highly disagree since saying it's the canister to my gas tank which is the side where they did repairs odd no resolution with them for anything. Oh but let's mention they said would cut a check for item missing with a receipt which was sentimental to me since my family member gave to me before passing away how would you like me to ask my family member since she's DEAD the level of disrespect can't even touch the volume was given!! Geico should be ashamed of recommending this place or any other insurance company!! I would've given 0 stars but it's not a option. RUNAWAY FROM HERE SAVE YOURSELF!!"

"My car was unfortunately dinged-up from my neighbor at work, swinging her door open & hitting my passenger door. She left a row of chipping within the paint and in the light, you could see small dents within the door panel. When taking it to ACC, I have to be honest, I was a little skeptical, but please do not be like I was and judge a book by its cover! ACC did a wonderful job at fixing my 2017 Ford Explorer! My biggest fear was that when they replaced the door panel, you would see the difference from door to door. However, Raul explained to me that they would be replacing the paint of both the front and rear passenger door, to ensure you would not see the "flip-flop" between the paint job. He also said that I would be covered with a lifetime warranty, as long as I owned the car. Not only did they get my car back to me within under a week, but it looks phenomenal! When they returned my car back to me, it also looks like they washed the exterior :) Raul was very nice, knowledgeable, & explained everything to me professionally, where I was able to understand all that was going on . Hopefully, I won't have to return to an auto collision shop in the near future, but if I do, I will definitely be returning here!"