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Auto 360
72 Bismark Street, Daly City, California, United States
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About the Auto 360
Auto 360 is a premier car repair institution located at 72 Bismark Street in Daly City, California. Our team of experienced mechanics and technicians are dedicated to providing top-notch services for all your automotive needs. From routine maintenance to complex repairs, we have the expertise to get your vehicle running smoothly again. Trust Auto 360 for exceptional service and quality workmanship every time.
Photos of Auto 360
72 Bismark St, Daly City, CA 94014, United States
Opening hours of Auto 360
Monday:
07:30 - 18:00
Tuesday:
07:30 - 18:00
Wednesday:
07:30 - 18:00
Thursday:
07:30 - 18:00
Friday:
07:30 - 18:00
Saturday:
08:00 - 17:30
Sunday:
Day off
Reviews of Auto 360
"This is my third review for another car that was rear-ended. And of course, it is another 5-star rating simply because they did an excellent job on the car, and awesome customer service. Thank you again Gino and staff. Auto 360 is STILL the best!!!"
"Very little communication with fixing my car. I had to call them continually to get updates. Never called back when they said they would. They are overwhelmed. Once you speak with them they are nice but there's no resolution. They lost my trunk floor and it's been over 60 days of me constantly texting and calling them but they still have not replaced the part. It's been very frustrating and disappointing. Still waiting for them to make it right."
"PLEASE run far from this auto shop! I usually never write negative reviews but I was left in awe at how this place ran their business. First of all the front desk lady, Lilly was not helpful, nor was she personable at all. When we dropped off our vehicle, she gave us zero info about how to proceed and acted as if we have done this process several times before. So originally Daniel told us that the work would be finished in a week. A week goes by, NO call with any update. So we give a call and was told it would be ready by the end of the week. Again, ZERO updates from them so we give them another call and was told that the following week it would be ready and they would call us. At this point we were in contact with Gino, the shop owner or manager, who said to contact him for any future issues. Ok, fine. They finally call us to tell us that our car was ready. To our dismay, our car came back with LOOSE parts and a paint job that looked like it had too much clear coat and was allowed to dry with it dripping down. I was amazed that they would have let us take it home this way if I had not demanded that they fix it. Where was Gino? Now at this point, Caesar was handling our situation. So we let them keep it for another 2 days so they can order a replacement part. Two days goes by, we receive a call from Lilly saying it's ready. Awesome. 5 minutes after, Caesar calls and says the part is no good and will need to keep it over the weekend. Come Monday, no call or update from Caesar or ANYONE at the shop. So we call and ask ourself if it is done. When picking up, Gino was present and seemed to ignore us. When confronted about the lack of communication especially with him when he said he would handle us directly, his response was "I have 5 other shops." We do eventually receive our car back a MONTH later. I've never felt so disrespected as a customer in my whole life. I did not expect them to bend over backwards for us at all, but at least have empathy that we are paying for a rental car out of our own pocket and have the decency to at least reach out for any kind of update. Please check the google reviews for a more accurate representation of this shop."
"Mannnn...I hate being the guy that leaves negative reviews online. I even tried to resolve the issues that came up directly with Gino. He told that the manager was going to give me a call today, but they haven't kept their word once since I've started dealing with them. I came to drop my car off at Auto360 on Monday, October 13th but the receptionist was late that day so I had to leave without dropping off my car. Gino called me a short time later and offered $100 to retain my business, so I dropped my car off the following day. On October 15th I was given an estimate for repairs and a four day timeline for the work to be completed. I rented a car thinking it would be the four work days needed for repairs plus the weekend that they would be closed. Nobody at Auto360 called me once at any point over the next two weeks to give me an update. When I called after two weeks of expecting to have a repaired car, they told me that my car wasn't finished and they didn't know when it would be. To be clear, they didn't think it was important enough to tell a customer that the four day timeline that they gave would be more than four weeks. To add insult to injury, in order to get my car back from them without a working driver side headlight, I had to pay them my deductible. So I incurred significant rental car expenses for nothing and, over a month later, have a car that still has a broken headlight and missing parts of the front end. Part delays are out of everyone's control, but lack of communication, honest business practices, and respect for paying customers is on them. DON'T BRING YOUR CAR HERE!!! You'll see their yard is completely disorganized and their business is not equipped to provide consistent, quality service to everyone they see. Or you can roll the dice...maybe they'll get it done in four days, lol."
"I will give them 5 stars for the excellent work on my car. Yes my car insurance said the estimate would take 3-4 days. Yes it took longer at 12 days. I believe 360 Auto did the best they could and the body work looks brand new. Yes I could complain about something but I wont. I got my car back fixed and the cost was what I was expecting. Thanks Gino and team."
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