Niello BMW Elk Grove

"Dave Webb made the sale part so easy. We drove down 3 hours and picked up the car. The 7 day/700 mile warranty was needed for a few things which they honored. The whole entire process was a very pleasant experience. Thanks Dave, Ivan, Bobby and Essex. We will definitely buy our next car with you guys!"

"I see most of the reviews are pretty solid here so I decided to reach out. Through text but rep had asked me about price and I told him my range (which was on the spot estimated) and he told me with no effort wasn't reasonable and to reach back out when have a reasonable price. Funny, went to another BMW dealership not too far and they told me they would work with me on the price (which is what we want to hear and the effort counts) we actually got really close to what I was hoping for. Very happy with my purchase there. I def recommend some sales/customer service training."

"I encountered some challenges at the dealership, and while I won't single out that specific salesperson, let's refer to him as X. I'd like to share my experience.. The satisfaction of acquiring a car extends beyond the vehicle itself; it's significantly shaped by the salesperson's attitude. I won't be receiving the vehicle for free; instead, I'll be making a substantial investment. Unfortunately, the interaction left me with a negative impression due to what I perceived as arrogance. An illustration of this is the dealership's commitment to a one-price strategy. However, conveying this with arrogance differs greatly from explaining it politely. Moreover, stating that I don't appreciate honesty is inaccurate. I value honesty and politeness. In our conversation, when you printed the quote and placed it on the table, Suddenly you turned the paper upside down while I was reading it. I believe there are more effective and respectful methods to positively influence customers to choose your dealership. X, if you come across this message, my suggestion is to focus on fostering a more respectful attitude. A skilled professional can influence customers positively, and sometimes people don't mind stretching their budget for a vehicle when the experience is favourable. Acknowledging the crucial role of customer relations in thriving businesses, I strongly affirm that every customer, whether making a purchase or not, should be treated with respect. This core principle is integral to creating a positive and enduring impression. I want to express my gratitude to other staff members for their friendliness and welcoming demeanor. The call I received after my challenging experience, offering support and understanding, is genuinely appreciated."

"I typically dread having to go into a car dealership for a vehicle, knowing it is going to be an unpleasant experience. I recently had a VERY unpleasant experience at another dealership just a few days ago. Let me tell you what, I honestly don’t know where to begin to explain on how GREAT of an experience I had here at Niello! From start to finish, it was a fast and friendly experience, that I can honestly say I have never experienced anywhere else before, EVER! Communication was outstanding. I didn’t get low balled for my trade in like other places. I was treated with respect and dignity, (which I know many of you reading this have experienced the exact opposite elsewhere). I drove almost 100 miles to make the deal. They held the vehicle for me, ended up getting me a better deal than their in house financing offered, and I was able to leave with the vehicle, as well as scheduled maintenance, premium extended warranty, AND gap insurance. Ozzie was a blast to deal with. We shared stories with each other which was cool, and every single person I interacted with there (forgive me for forgetting their names), was very much an experience that I enjoyed. I can’t say enough how GREAT of an experience this was, and if you value your time and money, look no place other than Niello BMW Elk Grove!"

"I recently had the pleasure of purchasing a 2021 BMW 540i from Elk Grove BMW, and I am thrilled to share my exceptional experience with Sales Associate Jerome. From the moment I walked into the dealership to the moment I drove away in my new car, Jerome's professionalism, knowledge, and genuine care made the entire process seamless and enjoyable. What truly stood out about Jerome was his commitment to providing personalized customer service. From the very beginning, he greeted me with a warm smile and made me feel welcomed and comfortable. Jerome took the time to listen attentively to my needs and preferences, ensuring that every aspect of my purchase was tailored to my satisfaction. Furthermore, Jerome's dedication to customer satisfaction extended beyond the sale itself. He followed up with me after the purchase, ensuring that I was completely satisfied with my new BMW 540i and addressing any additional questions or concerns I had. His commitment to providing excellent service even after the transaction was truly commendable. In conclusion, Sales Associate Jerome at Elk Grove BMW exceeded all my expectations. His exceptional knowledge, personalized service, and unwavering commitment to customer satisfaction made my car-buying experience truly outstanding. If you are looking for a sales associate who is professional, knowledgeable, and genuinely cares about your satisfaction, Jerome is the person to seek out. Thank you, Jerome, for making my purchase of the 2021 BMW 540i a delightful experience from beginning to end!"