Caliber Collision 9131 Elkmont Way, Elk Grove, CA 95624

"Very unprofessional staff came in at 1 o’clock was told my appointment is at 1:30. There was a 1 o’clock appointment ahead of me said OK cool set wait in the waiting room while I was waiting. Another person came in with the 130 appointment. They helped that person out while I was still sitting in the waiting room Inventory on their car still not helping me out when I asked them what’s going on why are they helping other people out that came in after me they kicked me out told me that they weren’t accepting my business anymore. I find it kind of races cause the other guy was white and I am brown."

"Charles, a service advisor at this location, makes dealing with car issues so much easier! I absolutely hate anything to do with cars so his level of attention to details, clear communication and overall knowledge was essential and much appreciated! I will definitely be returning here, if needed!"

"From the moment I walked in, I was greeted warmly by the staff who were not only knowledgeable but also genuinely invested in ensuring my satisfaction. I was in need of a front bumper repair and the repairs on my car were completed swiftly without sacrificing quality, and I was kept informed every step of the way. The attention to detail and the expertise displayed by James was truly impressive. Additionally, the customer service was outstanding - James and the team went above and beyond to accommodate my needs and ensure that I was completely satisfied with the results. Overall, I couldn't be happier with my experience at Caliber Collision and would highly recommend them to anyone in need of reliable car repairs with top-notch customer service and quick turnaround. James also went above and beyond by checking my engine with the on site mechanic and informed me about future repairs that may arise for my car. This was an excellent experience and I will be recommending this location to my family and friends!"

"I want to thank everyone at Caliber Collision on Elkmont in Elk Grove for all the work that they did on my car. I especially want to give a huge thank you to Julio Moreno, the service advisor, for his extreme efforts to get my car fixed & painted back to what it was before the issues. He went above and beyond to make sure my car was completely done right before he returned it to me. His honesty about things that were done to my car by the other company that previously worked on my car was what made me feel so happy as you dont find this in many businesses these days. I had filled out a survey from Caliber before the last issue was resolved and I want to say that I gave them 5 stars but just had put my car was not done when said it would be but that was no one's fault at Caliber. It was because of another companies poor work that Julio had to go behind and fix to get his work complete. They work with the dealerships to match the paint on the cars perfectly. So if you need a place to have work done on your car, I highly recommend this Caliber Collision at 9131 Elkmont Way Elk Grove Ca. EVERYONE is super nice and pleasant. Julio Mereno, as the service advisor, is the best. And the painters did an awesome job!!!"

"The customer service was amazing. Conner was always on top of everything letting me know what was going on every step of the way !! The auto body tech (Dennis) was very impressive you can't even tell it has been worked on. The car was even finished early. I honestly haven't had a lot of good experiences as a single woman dealing with car places. I have to say Caliber Collision was a great experience. I have already referred a friend and she is very happy as well. Thank you Conner, Dennis and Caliber Collision for all the hard work!! 10 out of 10 for sure."