Swim's Auto Repair & Towing

"I am writing to express my disappointment in the level of customer service received at swims today. I called to ask if they would help me fix my car, and Sherie at the front desk was very rude and angry with me and hung up in my face. So I called again as I wasn't sure if this was accidental. I was put on hold for five minuets eventually the line disconnected. Not sure what had done or said to deserve this treatment. But I am a paying guest, and there is no need to treat people with hostility. So I decided to drive over there and understand why they wont help me. It was very quiet and Sherie was at the front desk. I respectfully expressed my disappoint with the phone call and the lack of customer service. I tried to explained to Sherie what I needed, and she decided to double down on the bad customer service. She told me the hourly rate of how much they charge and sarcastically told me to have a Merry Christmas. What's the point of have a front desk person if they are going to just hang up on people and treat guests with disrespect. I am sorry this happened and will not be calling or recommending swims in the future."

"Sent my van there to have them replace an engine that was bad. Work came out more than double what they quoted and they could not finish job after nearly 6 months. Had to have van towed to a shop in Los Angeles to finish it. Then 500 miles later, a coolant hose burst. The shop in Sacramento fixing it said there were bent brackets, stripped bolts, wrong bolts, and they were shocked they said nothing about replacing the old hoses. So they did not finish the job, took 5-6 months, charged 2x the quote roughly, and did shoddy work. Not a fan of this place."

"These folks were very nice and respectful. Our car ended up here after an accident and we had to retrieve personal property and release the vehicle to the insurance company. Our vehicle was owned by a family trust which created problems for release, but the young lady was very helpful and kind. The tow truck driver was great, kind and respectful as well."

"They Misdiagnosed the problem with my car and if I hadn’t saw the second opinion my engine would’ve been destroyed. I know that Swim‘s has good ratings and my dad has gone here with no issues, but I took my 2010 Prius and because it was making an odd noise and the check engine light was on. First off it took almost a week for me to get my car back, even though I made an appointment they still hadn’t even diagnosed the problem two days after I dropped off the car. Then they told me that it was an engine problem and they had bought me some time by switching out my spark plugs. The problem was still there though so I checked in with my mechanic at San Diego who said oh no that is absolutely a head gasket issue. I took it to gasket masters and they diagnose the head gasket issue and fixed my car. I spent $300 for not only my car not to be fixed, but if I had not followed my gut, My car would’ve been destroyed."

"The gentlemen were very helpful in giving me an honest and detailed diagnostic of what was wrong with my car. Fixed other problems with my car that I wasn’t aware about. They have really good rates and I have no doubt they value integrity. Staff was extremely friendly and helpful, I can’t thank them enough Highly recommend!"