Quick Lane 1595 East Main Street, El Cajon, CA 92021

"Friendly staff greeted me as soon as I walked in and assisted me with oil service. The waiting room was clean & comfortable and even provided coffee and a desk to use my laptop on. They offered a shuttle to take me home, but the service was quick, and I didn't need it."

"Same as any other quick lane except it took 2 hours and 50 min to get nothing more than an oil change. Much slower than any other quick lane we have been to."

"Needed an oil change. Was the second on line, but an employee from Solar Co. back into the first gate and cut in front of me and a young lady. This day in age pix are the thing lol I digress. The very professional man who attended me was an example of how to treat a costumer. Polite, courteous and just chuckled a little when he asked me which one was my car. My answer "The Ford." I realized my mistake when I went to sit down. Asked me if I wanted my car washed. Love it.... Last time I gave a bad review because of a different experience. Today ALL positive. Thanks to the technician who worked on my car too. And anyone behind the scene that I did NOT get to see. Thanks again..... fast service too. I got a coupon in addition. Left excited for a job well done!!!!!!"

"Absolutely the worst customer service ever. On January 20, 2022, I took my Ford Explorer into the service department to have some recall items repaired. I was informed that I would be contacted within 2 days to get a status update on my vehicle (which never happened). Beginning Monday, January 31st, I began leaving messages with my appointed service advisor, Sergio Jiminez. After leaving 6 unanswered messages during a two day span, I reached out to the Service Manager Dave. He assured me he would get me a status update on my vehicle and get back to me Wednesday 2/2/2022, about 9:00 a.m. Well, it is WEDNESDAY 2/2/22 @ 4:45 p.m. & I have left 3 messages for Dave to give me an update & I’ve HEARD NOTHING!!!! How does a company exist that has extremely bad communication skills? I will never go to this Ford Dealership again and I would strongly urge anybody to avoid this place."

"Wow I have never seen such lazy rude employees. I arrived at 5:10 to get a replacement tire put on (with my 4 small children because my husband is deployed) and a group of 4 employees were standing by the door talking, the “boss” seeing I’m just a female told me they close at 6 so they couldn’t do it in 45min. 4 grown men couldn’t change a tire in 45min?! So by the time I had strapped all my babies in their seats I saw the whole crowd of employees leaving early. I understand wanting to leave work early but turning away customers way before closing is just rude and I will not be recommending El Cajon Ford to anyone in my military community."