Mossy Nissan El Cajon Service
1170 West Main Street, El Cajon, California, United States
About the Mossy Nissan El Cajon Service
Mossy Nissan El Cajon Service is a reputable car repair institution located at 1170 West Main Street in El Cajon, California. Our skilled technicians are dedicated to providing top-notch service and maintenance for all makes and models of vehicles. Whether you need routine maintenance or major repairs, you can trust our experienced team to get the job done efficiently and effectively. Visit Mossy Nissan El Cajon Service for all your car repair needs in the El Cajon area.
Photos of Mossy Nissan El Cajon Service
1170 W Main St, El Cajon, CA 92020, United States
Opening hours of Mossy Nissan El Cajon Service
Monday:
07:00 - 17:00
Tuesday:
07:00 - 17:00
Wednesday:
07:00 - 17:00
Thursday:
07:00 - 17:00
Friday:
07:00 - 17:00
Saturday:
08:00 - 16:00
Sunday:
Day off
Reviews of Mossy Nissan El Cajon Service
"I’ve only had good experiences with Nissan’s service centers, but this time they weren’t ABOVE AND BEYOND!! Jake (Jacob Merrill) was my service advisor. After a HORRIBLE experience with Evan’s Tire that tried to recommend things about my car after noticing possibly concerning damage, but LIED TO ME about calling the local dealership for their recommendation, I had called Mossy Nissan of El Cajon Service Center myself and ended up speaking with Jake, who not only confirmed Evan’s Tire had lied, even put me on speaker with himself and his supervisor to discuss the matter (they said my rack needed to be replaced at Evan’s Tire and another part that connects to the rack). Long story short, Jake was the most honest service advisor I’ve ever met along with his supervisor that day when I called on 12/29/22 and the next day when they helped me out in 12/30/22. I didn’t think this level of care was even possibly from a dealership for service centers. I would hope for it from a mom and pop shop but not here. Jake made sure I would have a rental if needed and arranged for the dealership to have a Lyft come and pick me up (they paid for it!) and made sure all my needs would be met as they got to the bottom of my car’s issues, and while they did find something that required immediate attention, it wasn’t anything at all what Evan’s Tire had lied to me about, saved me over $1000, made sure me feeling safe in my car for myself and my son was the top priority and that I wouldn’t lose more work than I already had due to my experience with Evan’s Tire and needing to be able to drive for work. I honestly left feeling genuinely cared for and would give 6 out of 5 stars for their honesty and customer service any day. I refer my family to go here now after our family friend mechanic retired. They are literally like our “family friend” level of mechanics now due to their level of care and considerations with pricing. I could not be more grateful for Jake and how I was treated here and look forward to come here for service in my Nissan for years to come."
"I loved the car I bought. But I wasn’t very impressed with the sales staff. I was told several times that they just wanted to make sure I was taken care of, but then it was followed up by very aggressive and manipulative sales pitches. I almost walked out on buying the car because he talked about how if I don’t buy the roadside assistance plan it’s putting my wife In danger. even though i already have it covered under my auto insurance. It was a very manipulative interaction. I understand you need to make money as a business and it’s sales but there is a way to make money and make your customers feel comfortable at the same time."
"Received excellent customer service (hard to find in today's culture) from oil change service advisor Earnest Brooks. He provided great communication. Plus, when the service team accidentally broke a bolt on my wheel (during tire rotation), they told me about it, and then fixed it for no charge, as I would have expected. I am looking forward to the next service appointment with Earnest."
"Bought my dream car. They were professional with absolutely clarity on everything we were doing. Even though it was a big purchase for me there was no pressure. Great team."
"I believe this is a trustworthy business. I've serviced my Nissan here for 3 years with no problems. Easy to schedule online. Always greeted promptly and treated with courtesy. You can wait in a comfortable lounge or leave and return later. The longest I've waited is 1.5 hrs which is reasonable to me considering they seemed very busy."
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