Mercedes-Benz of El Cajon Service Center

"I what to give a very low review to Jose Jimenez.the sales person who didn’t took the time to ask me questions about my car. he act like a smart one and give me the wrong antifreeze for my car. I been there may time in the past years and he not even check for information in the computer like they always do."

"Brought my car here for a regular service appointment as i usually do. The last time i brought it in there was some door adjustments to my vehicle that required a technician to break apart the door and put it back together. When doing so they stained my upholstery and i was given my car back dirty. I went back expecting a different experience and was surprised that the upholstery wasn’t cleaned nor the detail i was promised due to the experience hadnt been completed. Instead I waited about 10 minutes before anyone greeted me in the lobby and 30 minutes after being helped to be asked by an associate “your cars coming out of the wash” then 10 minutes later was told “were looking for your car” When i was given my car back it was completely filthy. I am at a loss for words and frustrated of course."

"Great place to buy a car lease or service maintenance, Mr Sam Kalasho very knowledgeable of the product he offer, Mr. Suckry and Juan both Sales Manager very profecional to handle the process and Cesar great service advisor, overall I have had been treated so good my own experience every time want to buy a Mercedes Benz this is my place"

"Currently running into way too many problems with these people! I’m a salesman at team Kia El Cajon and we don’t even treat our customers like this. When spending 50k on a car I would expect not to get blown off for a week straight. I don’t want to say too much because they still have my car and seem like the type to manipulate my situation but I hope they get it together, I loved Mercedes so much ! :/"

"Having owned Mercedes for several years, and dealing with a few service advisors I can advise the avoid this service department at all costs. I took my vehicle in for regular service and to have them look at a few issues prior to the vehicle coming off warranty. The first issue I had was water dripping from the interior of my trunk after a car wash. I was initially told that my vehicle had been in a rear accident (which it never has been) and if I wanted them to look at it they would charge a diagnostic fee. I then reported that there was a creaking while going over speed bumps and was told that it was due to my brakes being slightly worn and recommended replacing them. I told them that the creaking was occurring when the brakes were not being pressed. The service tech stated my vehicle was driven twice and unable to hear what I was talking about… my vehicle was never moved as I am able to remotely see my vehicle move and receive alerts when my vehicle is started, the mileage remains the same. The service dept manager and director were contacted and both failed to return calls. I contacts my previous MB dealership and they themselves stated to go get my car and take it to a different dealership as MB of El Cajon seems to be seeking money and they are repulsed that I have been treated this way. Stay far away, that’s all I can say."