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Dalton Toyota National City Service Department
2400 National City Boulevard, National City, California, United States
About the Dalton Toyota National City Service Department
Dalton Toyota National City Service Department is a premier car repair institution located at 2400 National City Boulevard in National City, California. Our team of certified technicians is dedicated to providing top-notch service for all makes and models of vehicles. Whether you need routine maintenance or major repairs, you can trust our skilled professionals to get the job done right the first time. With a commitment to customer satisfaction and quality workmanship, Dalton Toyota National City Service Department is your go-to destination for all your automotive service needs.
Photos of Dalton Toyota National City Service Department
2400 National City Blvd, National City, CA 91950, United States
Opening hours of Dalton Toyota National City Service Department
Monday:
07:00 - 18:00
Tuesday:
07:00 - 18:00
Wednesday:
07:00 - 18:00
Thursday:
07:00 - 18:00
Friday:
07:00 - 18:00
Saturday:
08:00 - 17:00
Sunday:
Day off
Reviews of Dalton Toyota National City Service Department
"During the previous week, we went to the Dalton Toyota National City Service. An individual by the name of Atif Khan... During the time that we were purchasing the car, we had a good relationship with him. Very charming and charming dude. Atif Khan's dedication to his career and his success in the business world would make my family happy. He was successful in his work at the company. We are grateful for the nice help and discussion you provided. We are thankful for the kind and helpful employees at Toyota, hank you so much, Atif Khan. You are very much appreciated by us."
"On Dec 4th 2023 I visited Dalton Toyota in National City, CA in order to get my Tire Pressure Maintenance System (TPMS) evaluated. This was your absolutely worst nightmare scenario wherein you tried to save yourself a few bucks by having your favorite tire shop mechanics do maintenance that is clearly best suited for the dealership, and then something goes wrong along the way. Longs story short, after shelling out almost $400 to get all 4 of my TPMS Sensors replaced at my favorite local tire shop, something did indeed go wrong. After they installed their new aftermarket sensors, no matter what else they tried, including me driving the car over 50 miles per their recommendation, they simply could not get the sensors to properly talk to the engine computer and that annoying yellow exclamation point light on the dashboard was still just blinking away. The tire shop mechanic finally just surrendered and actually recommended that I take the car over to Toyota to see if they could help fix the problem. Yikes! Fortunately for me, I knew a guy at Dalton Toyota in National City who I knew would give me some straight advice about how to best proceed (Robert Rubio – Service Manager). Not surprisingly, Robert and his “Green Team” (Technician named Martin) had my TMPS system back online and running perfectly within a couple short hours. Apparently, once they had replaced those aftermarket TMPS sensors with the genuine Toyota OEM parts, the system resynched itself perfectly. However, the best part of all was when I returned back to the tire shop later that afternoon with a copy of Toyota’s Repair Order, and those 4 aftermarket sensors that Toyota had removed, I was actually able to get a complete refund from them. Not only was I a little awestruck by that fact, but I was also 100% certain that I got every dollar of my money back because Robert had taken those extra couple moments to properly document why Toyota was able to fix the problem and the Tire Shop was not. Good on him!"
"I am writing to express my deep disappointment and dissatisfaction with the service I recently received at your dealership. As a loyal customer, having been with you since the days of Frank Toyota, I expected a certain level of professionalism and customer care. Unfortunately, my recent experience has left me feeling greatly let down. On November, I brought my Highlander 2022 to Dalton Toyota for a service appointment, during which Mike served as my service advisor. After assessing my vehicle, Mike informed me that the water pump needed to be replaced. Trusting his expertise and relying on the reputation of Dalton Toyota, I agreed to the necessary repair and paid in full for the replacement. To my surprise and dismay, Mike then informed me that the part was not available in stock and needed to be ordered. Although I understood that parts may sometimes need to be ordered, I assumed that your dealership would be proactive in ensuring necessary parts are readily available or would promptly communicate any potential delays. Regrettably, the order for the water pump took more than 10 days, leaving me without my vehicle during this time. When I requested a refund due to the extended delay and the fact that I no longer had the vehicle, Mike had the audacity to claim that I had not paid for the part yet. This is a blatant lie and brings into question the integrity of the service staff at Dalton Toyota. As a result of this entire ordeal, I have lost faith and trust in Dalton Toyota. I expected better treatment as a loyal customer with a longstanding history at your dealership. This experience has tarnished the reputation you had built over the years and has left me contemplating whether I should continue to entrust the care of my vehicle to your dealership. I strongly urge you to investigate this matter thoroughly and take appropriate actions to address the issues at hand. I also request a full refund for the water pump replacement as the service was not provided in a timely manner, causing unnecessary inconvenience and financial loss. I trust that you will address this complaint promptly and take the necessary steps to rectify the situation. I hope that you will regain my trust as a customer and restore the high standards of service that I once associated with Dalton Toyota. I look forward to receiving a prompt response regarding this matter. Thank you for your attention to this issue."
"Yesterday I have plan to trade in my car and I have an agent name Efren his customer service is really bad he left me in the waiting area for more than 2 hour waiting with Efren. And I saw Efren outside entertain the other customers he makes me damn wait with him in more than 2 hours I’m so ready mad! His greedy. He doesn’t tell me straight if he doesn’t like to entertain with us and my baby doesn’t have a patience to wait that long hours. I’m really upset because I got that car in the Dalton Toyota. Efren I hope your not doing that to the other customers."
"Dalton Toyota wanted approximately $1,000 to repair a pretty simple door locking mechanism on my vehicle. It’s so frustrating when you go somewhere asking for help and all they view you as is a dollar sign, not a loyal returning customer. It’s just very disturbing and inhumane. This place used to be a great dealership under Frank Toyota but the new management and ownership of this Dalton establishment seem greedy now."
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