Toyota Service Center

"Bought my Tacoma brand new and after using the wiper fluid for the first time realized the passenger side jet was dysfunctional. I told them about it on my first service and they told me it was not covered by warranty even though I have the extended warranty. They said it was “outside influence” because the hood is slightly misaligned and obstructing the wiper jet. So now I have a brand new truck with a slightly crooked hood and only wiper jet that won’t be fixed unless I pay extra money. The service attendant “help me out” by not charging me the diagnostic fee. So beware if they look into something that would seemingly be covered by warranty and they decide it’s not, you may own them hundreds of dollars before even having the issue fixed."

"The front desk person doesn’t like to answering questions. Fine, I’m leaving."

"Today one of our trucks was taken in for service and was scheduled for an oil change & routine service . The advisor CRISTIAN VEGA assisted when arriving at the service shop . The appointment was scheduled for 9 am 1/6/24 and a call for pick up was within an hour. The initial paperwork shows NO OIL CHANGE DONE . They had only done a tire rotation . Before the truck was taken all oil levels were checked before turning in to the facility and when received oil levels were checked and there was no oil change done. We then entered the service department and spoke to CRISTIAN VEGA and asked why no oil change was done when initially the appointment was set for that. He stated they did do an oil change and the paperwork must be wrong . We then call him out on a lie and let him know that all oil levels were checked before and after and showed proof and he then began to change the story. He then immediately took the truck back in for all the original services requested. Once the truck was serviced correctly CRISTIAN VEGA ID # 5794 then tried to disregard and shred all original paperwork handed over that showed no work had been done and tried to give new paperwork to reflect and hide the mistake . To top it off Toyota of SB then called after the vehicle had been turned in asking why we were a no show for the scheduled apt . We understand mistakes happen but as loyal customers to Toyota of SB who have purchased 6 vehicles from here we are extremely disappointed in the service received. We hope this is not happening to other customers and work scheduled as “done” is actually done."

"I went in for scheduled maintenance and there was a tire light on. They couldn’t easily figure out why the tire light was on so to diagnose they were going to charge me $130. Turned out the tires were just over inflated and we removed the air and the light went off. Shouldn’t they have figured this out when they do the multi point inspection upon doing the regular service? If they check the air and it looks high, and the service tire light is on… correct the air and be done with it vs asking me to pay more money just to reduce the air pressure in the car which should have been figured out through a thorough regular service!"

"Went to the service center and the reps were both professional and polite. Benito Gonzales helped us. The guy was spot on. Didn’t have to wait long. Very attentive answered all my questions. Great customer service. 100% recommended"