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Tesla
25471 Arctic Ocean Drive, Lake Forest, California, United States
About the Tesla
Tesla is a renowned car dealer, car repair, and store located at 25471 Arctic Ocean Drive in Lake Forest, California, United States. Specializing in electric vehicles, Tesla offers a wide range of cutting-edge cars that are environmentally friendly and technologically advanced. Customers can not only purchase their dream Tesla vehicle but also receive expert repair services and shop for accessories and merchandise at this top-notch institution. With a commitment to innovation and sustainability, Tesla is a leader in the automotive industry and continues to revolutionize the way we think about transportation.
Photos of Tesla
25471 Arctic Ocean Dr, Lake Forest, CA 92630, United States
Opening hours of Tesla
Monday:
09:00 - 19:00
Tuesday:
09:00 - 19:00
Wednesday:
09:00 - 19:00
Thursday:
09:00 - 19:00
Friday:
09:00 - 19:00
Saturday:
09:00 - 19:00
Sunday:
10:00 - 19:00
Reviews of Tesla
"Lake Forest service location is our preferred Tesla shop. Folks make themselves available and happy to discuss requirements. On my most recent visit the problem was addressed and my car returned the same day. Friendly people and quick service, what more can you ask for?!"
"Nicholas provided excellent customer service while getting a few issues resolved on my model X. He was professional, friendly, and very responsive via the app about the status and any questions I had during the process. I was provided a loaner car since they needed to keep mine overnight. Overall a good experience."
"Just got a model 3 since the recent discount is pretty nice. But quickly found some issues, have to say the interior, sealing is pretty bad. My sales recommended me to take my car to this service appointment to get it checked cause he also think this sealing looks pretty problematic. The guy who checked me in on my appointment day, he asked me what car did I drive before this Tesla, I said BMW and Benz. Then he went : you can not compare BMW to Tesla’s quality, how many years since BMW and Benz been on market, how many years for Tesla? Then this guy took me to the packing lot to check other people’s car, try to find a bad quality sealing car to convince me tesla is as this “bad” quality, then none of the model Y there have this issue, then this guy went like: you know it’s Y, yours is 3 so. Then he doesn’t want me to leave my car there for the inspection then he said all the issues are “designed” and “expected”, I insisted to complete my car inspection to confirm the sealing is okay to be like this way, then this guy went: while if you leave the car here then you don’t have a car to drive. lol Are you kidding me?! Thanks for your thoughtfully consideration. Well I don’t know if Tesla is training their employees in this way gas-lighting their custoemrs, convincing customers “bad interior quality” is expected, pretty bad experience at this location. And pretty regretted didn’t fully check the car quality when picking up the car that day. Highly recommended ya all check before confirm delivery."
"I've been to this Service Center multiples of times given many issues with my 2022 Model S. Most of the times, the services are smooth and the experience is pleasant. However, more recently, there's been several visits when I would be required to take the car home and wait for a replacement part to be ordered, only to have the replacement part not arrive yet by the time of my next appointment. I'd drive 30 minutes out of the way to the appointment only to be told to set up a new appointment and go home. I would imagine Tesla to be able to track these parts and to communicate with customers thru the app about whether or not follow-up appointments dependent on orders should still be resumed or not. This was pretty frustrating."
"The manager of that center does not honor their rectification and resolution even when his staff communicated in writing. I replaced my 4 tires in Jan. Drove off and almost had a near death experience 3 months later on the highway due to tire imbalance. Went back to the center to repair a flat tire and when I drove off the ABS locked and the car almost stopped in the middle of the road. I went back within minutes to discover they installed the wrong size tiers in the front. The center apologized and agreed to replace all 4 tires again which they did to make good of the situation. They communicated in writing and I still have the communication that Tesla will take on the cost as it was their fault initially. I never saw that refund of payment. When I called to enquire, after 6 calls and emails, the center manager said they won’t refund the 4 tires, they replaced the 2 front and that was it. He told me bluntly that is it. When I asked to escalate this to his management, he said it will come back to him and he will not change the decision. He said complain as you wish, it will be funneled to me as service center manager and I will not refund it still. What great hierarchy of system. Center managers are God’s in charge. They make mistakes and will not be held accountable. Almost cost me my life, but they won’t be held accountable. I changed my center and will NEVER ever go back to lake forest due to lack of accountability and respect to the situation and not honoring their written communication not being respectful in general."
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