Fox Auto Care

"Very disappointed dropped car off early Monday morning no call, text, email called Tuesday said going to work on it called back hadn't moved car very unprofessional"

"Upper block rebuild, F150, 5.4L Since upper block rebuild (re-manufactured heads, i.e. machined, rebuilt) engine seems to be running smoothly. However, the engine also has only several thousand miles on it since that rebuild. Regardless, any issues related to a rebuild like this should've presented during that mileage (I'm hard on engines...heavy foot, etc, etc). Since the actual machine work was done by a contract machine shop, after engine reassembly there were some "minor" issues...valve seats were not properly seated. Staff caught the problem immediately during reinstall (practically every vehicle repair shop uses dedicated machine shops for this specialty work; the actual engine rebuild, heads, oil/coolant leaks, etc., R&R, was done by Fox). Thanks to Fox Auto Care's intervention (with their machine shop) during reassembly and reinstallation, the engine has been running smoothly 3-years later (intermittent, minor rough idle, however, that may be related to other issues - e.g., sensors, since idle issue seems tied to environmental temperature - and has not seemed serious over those 3 years). Nonetheless and again, these boys did some nice work plus a real professional operation (FYI, with many visits, have never noticed an unsanitary, dysfunctional, messy bathroom - other than minor issues, immediately after customer use). Fox Auto Care service has always been trustworthy and reliable with what we feel have been very reasonable prices (from a VERY critical consumer, with past experience in auto performance/repair). We've been using Fox Auto Care satisfactorily for over 14 years (suspension, complicated engine repairs, aforementioned engine rebuild, etc). End notes: Fox Auto Care also does some pretty "trick" and custom performance work, mostly in their north O.C. (Placentia, Brea?) shop. That has always served as one element of endorsement for quality work, knowledge, etc. One prospective customer (apparently, not an actual customer) submitted a very negative rating for Fox Auto Care, santa ana. One of that shopper's comments was dissatisfaction with replacing rotors as a "necessary" part of brake rebuilds. Just one small example, however, NO repair shop with any good business sense will replace ONLY brake pads without either machining or replacing rotors. Replacing only brake pads will ultimately (and many times immediately) result in very poor, and possibly unsafe, brake performance or, worse, failure."

"Came here since google shows it has great reviews. I walked in and waited 15 for anyone to speak with me even though it was empty. It absolutely stunk in there like someone blew up the toilet and it leaked into the waiting area. Now for the car service, I drive a Subaru and had a few problems with the A/C, needed a new belt, needed new brakes pads, and had a few filters that needed to be replaced. They quoted me an insane price of $900 for just the A/C valve, a belt, 2 filters. Mentioned they wouldn’t replace just the brake pads and I needed rotors too. They then mentioned that they don’t do regular rotors and break pads that they only did ceramic ones like the factory ones are trash. Said it would be another $900 for the breaks to be done. I ended up just getting the filters done at this place since I thought everything else was too expensive. They then proceeded to charge the A/C even though I told them it had been done already and that wasn’t the problem. Would recommend visiting another place before coming to this one."

"I had my transmission rebuilt there 3 years ago, that came with a warrant of 1 year or 12,000 miles at 13,000 miles on a trip to arizona the transmission blew the seal i was able to tow it home. I co tacted Ken at fox he tild me to bring it in and not to worry. He went to bat for me even though the warra ty was done. Then did and did the maintenance gave. Loaner car and to my surprise when i pickef up my car...it was all free no charge. They are awesome!!! they stand behind their work, and they go above and beyond."

"I went to Fox for the AAA complimentary auto checkup. The owner/manager was nice enough to give me a ride while and after the check up was done, since my job site wasn't too far away. I received the detailed estimates and results of the checkup by email, which I liked. I returned the following week for a maintenance job which only lasted about 45 minutes to an hour. There were always snacks available, which I was welcome to take. Staff and manager were friendly and easy to talk to. It would be great if the property /building manager(s) would have signs that posted business names, since I had trouble finding Fox Auto the first day, even with Siri."