Ferrari of Newport Beach Service Center

"I have a quality issue with the rear seat belt, it doesn't retract. But I have been waiting for half a year and they never informed me the ETA . I called them and the time they told me was also inaccurate. They are very indifferent to repairs under customer warranty, which I can understand. Warranty work doesn't make money, but that's no reason to be passive. Even changing the engine oil can waste a week even if i have already made an appointment, but we know clearly that a skilled worker can complete the job in only half an hour. They obviously spend more time doing paperwork than working, and Ferraris are indeed expensive, but does that justify inefficiency and laziness and arrogance?"

"I have been a Ferrari of OC/Newport Beach customer since 2004. I have always had my cars serviced at this dealer. The service has always been impeccable, timely, and at a fair price. More recently, my 2018 Lusso had a very unusual "out of warranty" problem that was incredibly expensive. The Service Director, Darko Despotovic, went to Ferrari on my behalf and we arrived at a fair solution for me, Ferrari and Ferrari of OC/NB. At all times there was great communication, total transparency and a sense of understanding my position. You can't ask for more and they will have my loyalty as long as I own Ferraris....i.e. forever!"

"The Ferrari service center is incredible, especially Steve Cervantes. He is always responsive, communicative, and ensures every detail is taken care of. I had an issue and Steve took care of it w/out hesitation and corrected it immediately. Can’t say enough great things about Steve and the Service Center."

"Frank who handled my services did a wonderful job as it was a bit complicated finding the part but he was able to and he had a back up plan in case that failed i was very appreciative when i wasn’t able to have the car serviced in my area this dealership could This is not for the bargain hunter shopper tho but if u want great work done right this is highly recommended Thanks Frank !"

"WOW ! just got my car back from a yearly service maintenance. My spotless beautiful tan interior and engine bay came back with grease marks all over the place! Interior doors - both doors !, seats, scuff marks, engine bay. My commuter BMW comes back cleaner from my local gas station repair shop! WOW! I don't know what to say! see pics ! I paid all that money to have my car treated this way WOW! not servicing my Ferrari there again no way !"