Starz Collision Center 9847 Alpaca Street, South El Monte, CA 91733

"Stay away. I was in a car accident where my car was drivable. I decided to go to Starz Collision because I've been there one time before. I asked them if they did car collision services and they said yes. They told me that my inspection was going to take 3 days and needed my car to be there for a thorough inspection. They gave me $200 to get a car rental for 3 days. I went along with it. The insurance, AAA, called me and asked me to take my car out after 2 days when the inspection was done. I went over there toward the end of business hours around 4 pm. The owner, Lucino, told me that I couldn't get my car out that my insurance was not willing to pay him, and that they were delaying my car to getting fixed. I told him I spoke to them and they told me that my inspection is done and I can get my car out. He said he won't give me my car. He is already working on my car. I told him I never permitted him to work on my car and that the insurance hadn't given any money for him to work on my car. He stayed quiet and said that it was either me or the insurance have to pay for his storage fees. He never once talked to me about any storage fees. Lucino wouldn't even let me see my car. I walked out of Starz Collision without a car. I was worried and felt something was wrong. The next day, I called the police. I told Lucino and the police that I didn't want Lucino to work on my car and that I needed it out. Lucino after 4 hours of working something out with the insurance, I finally got my car out after it was held hostage. I don't believe that I would have gotten my car out without having law enforcement involved. And that I shouldn't have had the hassle of doing all of that or being talked to like that. I spoke with the insurance about the entire situation. They stated that an inspection only takes 15 minutes to an hour and that they were charging them $250 a day just to leave my car at Starz Collision for no reason. Lucino was being a manipulative liar telling me that AAA was the one delaying the services that I had to get my car fixed with him and that he was already working on it."

"Lucino , Esme , and Ruby, thank you all for helping me with an easy and smooth process!! They are awesome and did a great job on my mothers car and my wife's car. All employees here are professionals and know just how to help you. I highly recommend this place."

"They return my car back to me in worst condition with no front bumper which I cannot locate one new or used the original they cut off with the saw saw over spray on my new dash the primeur they spray on is peeling the condition that the car was before was drivable now it an embarrassment going to cost me more to fix and don’t have the money"

"Received great customer service from Lucino and a great price as well. I had some scratches and a dent on the side of the car that needed a paint job. He made it look brand new and took the dent out for us as well! Would definitely recommend bringing your business here."