Norm Reeves Honda Cerritos Service Center

"Quick in n out, just for a part. Service was packed"

"Service advisor Ramiro Montes very knowledgeable and experienced. He spoke in terms I could understand. Very patient."

"It's my first time visiting Norm Reeves Honda dealership Service department in the city of Cerritos today. - Waiting room and restroom: clean and tidy. - Service's Promise from Job Schedule-to-Delivery: Excellent! With advance appointment made for my new vehicle's first maintenance service, the service was done and returned to customer within 55 minutes from my appointment schedule. - Pride of Workmanship & Customer Service: average-below average quality. (1) The person who entered or serviced my vehicle must be a smoker, the cigarette odor remained inside the interior of my vehicle upon delivery back to the owner. (2) Shoes prints and grease stain left on front floor matts and on driver's side-door. (3) 3 large grease stains and a tiny left on front bumper upon delivery - Service Representative: In my case, Jonathan Romero was a courteous rep. Jonathan was very apologetic and removed all grease stains but unable to remove the ding left on the side-front of the vehicle, (caused by careless and lack of workmanship pride mechanic) - Overall Service Department Leadership: below average compared to other Honda dealerships within California and other states. The dealership owner (Norm Reeves) and Service Department Manager had Cut Cost by removing some essentials that matter to the customers: (1) no paper-liners placed on vehicle seats and floor before service rendered and delivered, (2) No coffee nor any amenities provided in the waiting room, (3) No car wash nor cleaning service, including not removing stains caused by the work done by their service department. (4) Lack of respects to the customers by stating "due to Covid19, no service...provided" claim. Just be honest by stating "to reduce our operating cost, we had eliminated the followings ..,." is a much better approach to gain customers' trust and appreciation!"

"Was a easy going car buying experience. Neal was very helpful from the get go and easy to work with. Would highly recommended to anybody looking for a new Honda."