Beverly Hills BMW Service Center

"I’ve had some unpleasant encounters at service centers before, but my experience at the BMW service center in Beverly Hills has always been pleasant so far during the times I’ve been coming here. Specifically, my service advisor, Ivan Cruz has been amazing! He has provided such great communication & service. I highly recommend!"

"Very limited inventory. My experience at the BMW dealership was forgettable at best. While the customer service was adequate, there was nothing about the experience that stood out or made me feel valued as a customer. If you're in the market for a BMW, this dealership will get the job done, but don't expect anything more than the bare minimum in terms of customer service or satisfaction."

"You can tell when a company is well managed by how happy the employees are. I am here to say that Beverly Hills BMW Service Center is filled with happy, interested, and knowledgeable employees. Every single person that I encountered there truly loves BMW. It's the kind of service one expects from Apple or Disney. I am so impressed. I have an older BMW (25 years old) and I was treated like royalty throughout the repair process. After this experience I'll recommend Beverly Hills BMW to everyone I know and I will never go anywhere else to repair a my car, or buy my car. I highly recommend you ask to work with service Advisor Robyn D., she's extremely knowledgeable about BMW and gets TEN STARS for above-and-beyond customer service!"

"Had a great experience buying a car at the Beverly Hills location and that was the last time I had a decent experience there. My first visit here they were helping another guest and she seemed to have been receiving such kind service. She even got offered a ride back to her primarily location, water and was greeted immediately. Upon my arrival it took 15 minutes for someone to greet me. I had to go and track someone down after that time. After drop off when I asked if I could get a ride back they stated “we don’t offer that service anymore” even though I just witnessed them offer it to a white woman. All service appointments here seems to take ten thousand years even for something so simple. I needed a replacement grill and they estimated 8 hours. I asked the manger why and somehow he magically got it done in 10 minutes. Reps will say they will call you back but never do. I had to get another key replacement because the one they did give me upon purchase initially was faulty and three weeks later still no call on whether or not it arrived. I tried calling my rep a few times and no answer or return calls. One of my paint protection warranties stated coverage for something but all the reps can’t seem to find it and have been sending me around in circles. Now they tell me to call my finance rep who never answers his calls and doesn’t return calls either. I would recommend going to any other dealership than this one for purchasing and service. I was in the market for another BMW but now after being treating like I barely exist would not come back here if I didn’t absolutely need to."

"I was surprised to find that my oil change cost $700, but what truly bothered me was the experience with one of the employees. I received a text suggesting that I pay online to expedite the process, which I did. However, upon arrival, I was directed to a cashier, negating the time-saving advantage of online payment. When questioning this inefficiency, another staff member, uninvited, chose to lecture me on the process rather than address my concerns. This approach not only escalated the situation but also reflected poorly on your team's ability to handle customer feedback constructively. The experience calls into question the employee's understanding of client relations and your organization's commitment to continuous improvement."