Brown Brothers Auto Body

"Exceptional work, I was very impressed with their services. I had to get my whole rear window replaced and a lot of damage fixed around the steering wheel. They returned my car in mint condition and it looked almost better than when I bought it. I would highly recommend taking your car here for any work that you need done. Excellent customer service as well!"

"I dont know what to say about this business. Its been about 10 months since they have been in my life, and the all the goodness that is Brown Brothers isnt over yet, I just cant believe my good luck!! Here is the scoop: If you like calling places repeatedly for weeks that turn into months, and never get a response or a call back, you're in luck, this is your place!! Its also great if you really dont want your car back for months on end. I didnt want mine back for 3 months - it seems I took it to the right place!! Lucky me! Guess what else? If you like being lied to (like having them say they will pay for your rental car), and not taken care of no matter how much your claim is or how long they have your car, Brown Brothers has you covered. I have also had the added pleasure of paying a few thousand dollars out of pocket for all this goodness. To summarize, if you like being treated like you (and your business) does not matter, I highly recommend Brown Brothers, such good business sense, these guys! A big thank you to them for months of misery and frustration and a much lighter wallet. I couldn't have experienced all this without them! I would be very surprised if this is not the kind of experience they intended."

"Working with BBAB was a no brainer. I would recommend them 100x over. For the long version, keep reading -> I'm 25 y/o and my car gets smashed while parked on the streets of Jersey City, NJ. I am moving across the country and am unable to get it repaired prior to the move. I've never done anything related to my car without my Dad (lol) so I'm terrified of being ripped off or having my car messed up or something. I ended up working with Sean Vlaszof (one of the brothers!) who was SO easy going and explained everything to me in laymen's terms which was greatly appreciated. He set me up with a rental same-day and managed all communication through my insurance. I had the rental for ~30 days. When I got my car back and noticed there was a 'drone-like' sound, so I called and Sean quickly ordered the new part to address the issue. I ended up waiting MONTHS to come in (my fault because I was procrastinating), and when I was ready to bring it back in, they fixed it within 3 days! He was extremely patient with me and I'm so grateful I decided to come here!! I'm so happy with the result."

"No one really wants to go to a body shop, but have to instead. I have had certain issues over the years and really disliked going to get them taken care of.... not pleasant., but it was not until recently, when my Honda place referred me to BB for a repair needed. One repair was done expeditiously, and the price was adequate, but the service type, I have never seen or expected in a body shop before. Both Steve and Sean, the co-owners and Luis, are friendly, helpful and willing to go the extra mile. In 2 other similar instances recently, Sean himself looked and did a bumper adjustment quickly and efficiently. Very nice and courteous, like I said before. If you Have to use a body shop, don't think twice and head over to Brown Brothers on Roberson!!!!! Keep it up, and thank you very much"

"If you want your time wasted, this the place to go. My story: I called in about paint peeling on my vehicle and that I have an open insurance claim for the repair. Needed to get an estimate. They said fine bring it in. Brought it in. Talked to Sean, one of the owners, who was very nice and did a walk around on the car while taking pictures. We signed some paperwork and they said they would submit the adjustment to the insurance and let me know when it was ready to come back in for the repair. Well, that was the last I ever heard from Sean. Over the course of the next five weeks, I called in multiple times asking for an update. Never did get Sean on the phone. It was either the other owner or the assistant. They kept telling me they needed more time. So I guess I was naive enough to believe them. After five weeks, I realized they were never going to call me back. Funny thing is it is now probably nine weeks and they still haven't contacted me! What a gigantic let down. I even picked this place for their amazing reviews online. BOTTOM LINE: Sean, talking directly to you. If you have more work than you can handle and realize you have taken on too much, how difficult is it to call your customer for five minutes who has been waiting for you for five weeks? Just reach out and let them know you will not be able to get to the work. The end. Would have saved me weeks of waiting where I eventually took it to Westwood Autobody who had all of the work done in less than five days flat. Check them out. Great place. Anyway, this was one more of the more frustrating customer service experiences in my life."