Audi Beverly Hills Service Center

"This is the worst service center I've ever been to. You would think that when the dealership gouges you with its ridiculous prices, the least you'd get is a good service experience, but I and many others (as seen below) are here to tell you that that's not the case. A couple of weeks into purchasing my vehicle, my key FOB completely broke. No big deal, right? I'm sure they'll replace it under warranty. Unfortunately, it took several weeks of fighting with them to admit that the key was covered under warranty, and then a month for the part itself to come in, and then an entire day just to replace it. They wouldn't even offer a loaner unless I booked an appointment several weeks in advance and didn't cover my Uber back to the service center. While at the service center, I was passed around from advisor to advisor. They let my car sit in the service center for 4 hours before starting on it, they failed to tell me that my additional service wasn't covered under my plan until 5 hours into my service, and when the car was finally ready, the paper work took forever to get printed because my advisor had lied about being at the sales location. The best part was, I could see him at the next window. On top of this all, when I came to get my car, there were water stains all over the interior and my car reeked of food, as if someone was eating in there before I came. Extremely disappointed in Audi's service center. I will never come back again, and I'll make sure that everyone I know doesn't get a car from Audi Beverly Hills. Do better."

"Place is an absolute scam. Audi makes you feel this place will be a safe haven for you when you purchase your car. It’s the total opposite. They DON’T clean your car proper ever. The entire inside of the car is unwashed. Dashboard totally dirty dusty every time. Customer service not great. They won’t do any minor repair either even it’s a tire patch that would cost them nothing to do."

"This repair shop is very convenient, but the volume of cars they service i sense they do not have enough technical mechanics. My car took almost 4 days to get back for repairs that took an hour to complete. Also, it seems they don't carry a large inventory of parts, so they have to order parts from the outside, which add to the time.Be sure you are clear in the problem you are having and make sure the work has been done. Dealer service is very expensive , and you pay without problem if service is done right. The thing I hate is the offers to buy my SUV most of the time I have service. Of course, they know a good use low mileage car will sake quickly . Can't blame them personally, but the deals are for them, nothing but a higher car note and price with now days a cheaper model than what I have because of increases in new car prices. And you know their are no deals on the electric cars at all."

"I have been driving Audi's for over 12 years now, and my most service experience solidified why I continue to come back. Jesus at Audi Beverly Hills service center is an awesome advisor. He listened to my concerns and got me in and out of there with everything resolved. I appreciate their clear communication and efficiency. Thank you so much!!"

"Upon purchasing Audi Q8 from this dealer, I was unequivocally guaranteed that every system and part had undergone rigorous testing and was functioning flawlessly prior to sale. Alas, a mere 5 days into my journey with the car, it abruptly ceased to function in the middle of the freeway. By some divine grace, I narrowly avoided a calamitous accident, managing to drift perilously to the safety of the roadside—fortuitously, it was night. Consequently, I endured an entire night stranded on the freeway, languishing for a staggering 6 hours as I awaited the arrival of a tow truck. Following that ordeal, I was marooned at the service station for an additional 3 hours, only to be informed that my car would be whisked away for several days of repairs—with no replacement vehicle offered. When I endeavored to contact the service department to inquire about obtaining a substitute car during the repair period, I was met with a maddening maze of transferred calls and unanswered questions. TERRIBLE SERVICE. TERRIBLE DEALER. I STRONGLY CAUTION AGAINST ENGAGING WITH THEM."