RepairSmith

"Contacted RepairSmith over a common intermittent issue with my make and model of truck. Tech that came out diagnosed something different than every online forum says it was, but he's the expert, right? So I went with it. Repair was delayed repeatedly, costing me work hours, then finally completed 15 days later. Except that did not correct the issue. So I called back. They scheduled another tech to come out, who also bumped me back several days. I had to fight to get them to keep an appointment for me after a week of this. That tech checked nothing on my truck. He ignored everything I said, he didn't even check the part they replaced before. He screwed around with the key for a bit, he checked it for codes and he admittedly guessed that the issue was in the ignition, which had nothing to do with it. So I called again. Got this escalated and was pleased. They rescheduled for a third tech to look at it... but then I got a call informing me that they were literally refusing to come back out for it. All told, I'm out a total of 14 hours of work. RepairSmith misdiagnosed the issue, replaced an unnecessary part and literally refuses to even attempt to remedy the issue. Now I have to start this all over again with another shop, which is going to suck up even more time from me. I've never in my life been more disappointed with any shop or service provider. Ever. To do the job incorrectly then literally refuse to make it right? Or even try? One star is too many."

"(Austin, TX based) Do not use....I asked for a specific diagnostic check on my coolant system and a check engine light code and they did their full diagnostic check and then charged me $200 for the diagnosis. On top of that, the issue was that my thermostat needed to be replaced in my Jeep and they quoted me $474 in person which is INSANE. It's so insane, that when I put the same issue into their website - the estimated quote was $240??? A $234 difference? And, to be clear, a thermostat replacement should typically cost somewhere between $200-$300 as it's only an hour of labor and the part (depending on the car) is usually around $50-$70. Avoid at all costs if you can - the convenience is not worth it and they are definitely up-charging when they are there in person with you assuming you'll just have them do the repairs since they're there already."

"Installed a new battery for my vehicle. Tech was very cool, but his boss told him you don't need to register the battery. This isn't my first battery replacement so I was weary. Ended up having to bring to mechanic to register and cost me more $. Will not use or get used again"

"RIP OFFS! Whatever you do DO NOT use this business! Thought the convenience of a mechanic coming to your home was worth it. NOT! So I’m thinking I need new brakes He comes and diagnosis my car and says yes brakes and rotors and other things I didn’t call in for. Would have cost me almost $400. I decided no let me get a second opinion. I go to my mechanic and low and behold there is nothing wrong with my brakes I need just a tire! So they were going to fix something that isn’t broke and find other things wrong with the car to make money. Stay away! This company is a rip off the mechanics are independent contractors that explains it all. Never to get my business again!"

"I attempted to give this company a try and had a negative experience and wont consider using them again. I booked an afternoon appointment several days in advance. The day of my appointment, at 7:45 AM I get a text saying my appointment was cancelled. No call from anyone asking to reschedule, just canceled. 5 minutes later I get another text saying my appointment was booked for 8-10 AM. And 1 minute later another text saying a Tech had been dispatched and on the way. I was not even at the address that I had scheduled my appointment at, as I was in an early morning meeting on the other side of town. I responded to the text but got no reply. After about an hour and I was free from my meeting, I called and spoke to someone who could not explain to me what happened. So I cancelled the enroute Tech they had already dispatched, as I could not get to the scheduled location. Later a local operations manager called me to try and keep my previously set appointment time in the afternoon, but at that point I already made an arrangement to take my car in the afternoon to my local dealership with a set appointment. A simple phone call from a customer service rep could have saved a great deal of confusion and aggravation. I wont attempt to use this company again, as my wife had previously attempted to use them for a very minor repair, and had a similar experience. Seems like they have some operational execution issues, at least in the Houston, Texas area."