Tesla

"I wanted to share my awesome experience with the Tesla branch in Bakersfield. Jaime A., the advisor there, is the absolute best! He’s been helping me & my mother-in-law, with the model X test drive, return of her model Y, and picking up the new model X. Jaime is very responsive, extremely professional, so friendly and positive, courteous, very helpful, and so easy to communicate with. He would always go extra miles in helping us get the answers to our questions. He’d even respond to our texts/calls, on his days off. He's currently helping me and my sister-in-law too, with our new Tesla searches. Thank you so much Jaime, for always being so pleasant and extremely helpful, with any and every questions! We really appreciate it!"

"I want to share my experience with everybody about how the team in Tesla Bakersfield cares about our community, I had a car accident from a Flying tire from a semi truck. The damage was almost 16,000. It was damaged on the side and the The bottom of my model 3, causing coolant leak, which is damaging the big high voltage battery, and some scratches on the left side. The insurance company refused to pay the claim, They said it is 2 separate accident even I have full coverage. Mr. Mouhamed and his team did their best to give me all the logs from the vehicle computer And the log were showing the leaks happened at the same time. Without the report from Tesla I will never get my money back. Again, I appreciate all the help all the phone calls, all the emails, and the best customer service ever again thank you so much Mr.Moe"

"My Tesla was stolen and abandoned (battery dead) in the middle of Bakersfield, CA. I live in Arizona. Fortunately for me, Jerry, from Bakersfield, CA Tesla Service Center happened to be present when the tow truck driver dropped my car off there. Not only did Jerry take the time to call me and assure me the tow was handled properly and that my car would be kept safe until it could be returned to me, he communicated with my insurance/roadside company multiple times to assist a speedy return. A horrible experience made better by Jerry and the Bakersfield, CA Tesla Service Center. I can’t thank you enough."

"Really poor experience buying a used Tesla. Perhaps the kids who are working there feel so cool about being employees at Tesla that they forget good customer service. Went to pick up a used vehicle and the kid refused to show us the vehicle. It was only upon me asking twice that they let us see the outside. I am not dropping 40K to you to see a postcard. Then when I told him that I wanted to see the inside he slammed the door and disappeared. Plus, we had driven 5 hours and asked the car to be charged at 80% Min, which they said no problem over the phone. Got there and the car was barely at 40%. Maybe one day you will be a CEO, but for today, you are just somebody who needs to learn good manners."

"Jerry at Tesla Bakersfield is THE ABSOLUTE BEST!!! From the time I test drove, through the ordering & delivery process, he has answered every question or concern I had. He absolutely went above and beyond to provide impeccable service and it is truly appreciated! I'm a first-time EV owner and having him help me navigate through the process made it so very smooth. I honestly cannot say how crucial he has been(and continues to be) through this process. Kudos to Jerry for making that place shine!! Great experience also at the sales and service center. Professional staff who are reliable and communicative."